Tony Fierro
Technical Maintenance / Customer Solution Advisor
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About
Detail‑oriented customer service and maintenance professional with experience handling inquiries, managing high‑volume communication, and maintaining accurate records. Experienced working with the OEM dealers and independent vendor communities to build relationships and resolve issues. Known for staying calm under pressure, providing clear information, and following established procedures. Strong background in automotive repair, supervision, and technical support.
Experience
Supervisor, Maintenance Department - Holman (formerly ARI – Automotive Resources International) Fleet Management
(2011-01 - 2026-01)
- Supervised a team of 15 Technicians in a high‑volume maintenance environment, in order to ensure high quality service and user satisfaction
- Supported daily operations, workflow coordination, and issue resolution to ensure effective department operation
- Monitored quality assurance process and procedure to ensure end results met Key Performance Metrics
- Ensured technicians followed Standard Operating Procedures and client parameters by reviewing Quality Assurance feedback and providing coaching
- Reviewed maintenance requests and provided clear guidance to clients, dealers and independent vendors
- Ensured accurate documentation and adherence to company procedures
- Prepared and delivered quarterly and annual team performance reviews, including updates on goals, productivity, and merit‑increase recommendations
- Interviewed candidates for open positions in the maintenance department and provided detailed hiring feedback to the management team
Technical Advisor, Maintenance Department - Holman (formerly ARI – Automotive Resources International) Fleet Management
(2008-01 - 2011-01)
- Assisted customers, dealers and independent vendors with maintenance inquiries and repair approvals
- Explained technical information in a clear and simple way
- Managed a high volume of phone and email communication
- Documented all interactions and decisions accurately
Shop Foreman - North York Chevrolet
(2003-06 - 2008-08)
- Oversaw a team of 15 technicians in a busy dealership environment
- Assigned work, monitored progress, and ensured repair quality
- Supported technicians with diagnostics and complex repairs
- Maintained accurate repair records and coordinated with service advisors
Shop Foreman - Dean Myers Chevrolet
(1992-01 - 1999-12)
General / Driveability Technician - Dean Myers Chevrolet
(1986-09 - 1992-12)
Education
Diploma - Automotive - Centennial College
