Director, Cloud Transformation & Agile Delivery - RBC Financial Group - Toronto, ON
(2021-12 - 2024)
Technology Infrastructure
- Led enterprise-scale Agile transformation across a 16-team Agile Release Train, establishing the operating model, governance, and performance framework that aligned delivery to strategic priorities
- Drove executive visibility into delivery health, risk, and outcomes through real-time governance and reporting — enabling faster, more confident decision-making at the leadership level
- Achieved 30% improvement in delivery efficiency through disciplined performance measurement and continuous improvement practices
- Embedded risk and compliance into Agile delivery practices, ensuring enterprise governance requirements were met without sacrificing delivery velocity
Director, Governance & Risk – Electronic Messaging - RBC Financial Group - Toronto, ON
(2017-11 - 2021-12)
Technology Infrastructure
- Established enterprise governance framework across 800+ messaging platforms, creating structure, accountability, and compliance visibility where none existed
- Designed onboarding standards and lifecycle controls, replacing ad hoc processes with structured integration and audit-ready documentation
- Established executive steering forums and accountability models, improving decision velocity, risk visibility, and alignment with regulatory expectations
- Partnered with Compliance, Legal, and internal auditors to strengthen enterprise policies and improve regulatory risk posture
Director, End-User Computing & Digital Workplace - RBC Financial Group - Toronto, ON
(2017-01 - 2017-11)
Technology Infrastructure
- Managed $40M budget across enterprise digital workplace services, optimizing vendor performance and delivery outcomes
- Led Mac@RBC transformation, enabling a more flexible, modern workplace model across the enterprise
Director, Application Platform Delivery & Support - RBC Financial Group - Toronto, ON
(2014-12 - 2016-12)
Global Functions Technology
- Accountable for end-to-end application platform delivery with full cross-functional leadership across development, business analysis, project management, and architecture
- Led RFP process to select and onboard vendor for enterprise Pega platform migration and version modernization, managing evaluation, selection, and delivery oversight
- Restructured siloed teams into a discipline-aligned delivery model, improving collaboration, execution consistency, and delivery performance across the portfolio
- Introduced governance and performance reporting, improving delivery visibility and risk management for executive stakeholders across a $10M+ portfolio
Director, Quality Engineering - RBC Financial Group - Toronto, ON
(2010-01 - 2014-11)
Global Functions Technology
- Built and scaled RBC's enterprise Quality Engineering organization from the ground up, establishing a high-performing team aligned to delivery across business lines
- Architected and implemented RBC's enterprise SDLC framework, embedding quality standards, governance controls, and risk practices into the full software delivery lifecycle
- Diagnosed systemic defect root causes through data analysis — identified test data as the primary driver of late-stage defects and built the business case to fund a dedicated Test Data Management capability, resulting in accelerated release cycles and a 35% reduction in defect escape rates
- Introduced automated testing frameworks, reducing manual regression effort and improving release confidence across multiple application portfolios
- Established enterprise quality standards and reporting, improving consistency, traceability, and governance across development and testing teams
