Trapita Tushi

Customer Service Specialist with 3+ years of experience delivering end-to-end client support, operational care, and issue resolution across fast-paced corporate environments. Proven track record of managing multi-site client accounts, resolving complex customer escalations, and maintaining clear communication across phone, email, and digital platforms. Combines a client-first mindset with exceptional attention to detail, strong multi-tasking skills, and a commitment to maintaining high satisfaction standards in metrics-driven settings.

Operations & Customer Service Supervisor at Peregrine Protection Ltd (2025-09 – Present)

• Maintained high client satisfaction standards by serving as the primary escalation point for customer inquiries, service requests, and operational concerns across multiple accounts.
• Resolved client complaints and emergency service requests end-to-end with empathy and urgency, ensuring consistent follow-up until total resolution was achieved.
• Managed day-to-day client communication channels, collecting feedback and translating client needs into actionable scheduling and service updates.
• Supported team members in delivering high-quality service by providing real-time guidance on customer interaction protocols and company compliance.
• Documented detailed records of client communications, incident reports, and account updates in central database systems to maintain complete operational transparency.

Client Support & Data Specialist at Arzosoft Inc (2024-04 – 2025-09)

• Delivered high-accuracy client support by identifying, investigating, and resolving account discrepancies and customer service requests.
• Communicated directly with internal departments to advocate for client needs and streamline account update workflows, reducing resolution response times.
• Maintained high data confidentiality while processing sensitive customer accounts, contact logs, and service records across multiple internal platforms.
• Prepared periodic service performance summaries to help management identify recurring customer pain points and refine support processes.

Customer Operations Specialist at Moving Walls Sdn Bhd (2022-09 – 2023-10)

• Managed day-to-day customer account updates and administrative requests under tight deadlines while maintaining high accuracy and service quality.
• Collaborated closely with account managers to ensure client documentation was up-to-date and that service requests were fulfilled promptly.
• Handled incoming customer queries regarding account status, resolving basic technical issues and escalating complex matters to senior leads.

Customer Data & Services Assistant at Geo Analysis Sdn Bhd (2022-10 – 2023-04)

• Assisted with high-volume customer account intake, accurately entering and verifying user information within core customer databases.
• Prioritized incoming client record requests in a fast-paced environment, ensuring complete compliance with confidentiality and precision standards.

Bachelor of Science (B.Sc.) in Data Analytics – Asia Pacific University of Technology and Innovation (in collaboration with De Montfort University, UK) (2023)