Trishia Cabautan

Reliable Staffing Personnel focused on timely shift scheduling and effective support for employee and team requirements. Results-oriented Guest Service Manager with exceptional customer service skills. Experienced HR Personnel with 8 years in HR management.

Staffing Clerk 5 at Northern Health (2024-09 – Present) • Coordinates shift coverage, leave approvals, and new staff orientation with unit managers.

• Manages scheduling, ESP timecards, and updates electronic records.
• Handles employee inquiries on leave, payroll, and scheduling adjustments.
• Monitors staffing email inbox and completes scheduling tasks promptly to ensure seamless operations.

Guest Service

Manager at Sandman Signature Hotel (2023-06 – 2024-09) • Oversee check-in and check-out procedures, including reservations and financial transactions, and run reports for management.

• Managed front desk operations, ensuring efficient check-in/out procedures, team scheduling, and high customer satisfaction.
• Led team to comply with standards and operating procedures, enhancing guest experiences and resolving concerns.

Guest Service

Agent at Sandman Signature Hotel (2024-09 – 2024-07) & (2022-09 – 2023-05) • Respond to telephone by, e-mail, and in-person inquiries from clients, business partners, and other parties.

• Refer all inquiries to the appropriate individuals, divisions, or departments.
• As a front-line worker, present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
• Provide information to staff and/or clients about special activities.

Sales

Associate at The Children's Place (2023-06 – 2024-01)• Provided attentive, responsive customer service, effectively communicates product value, and supports checkout with friendly, accurate service.

• Maintains stocked, organized displays and adheres to company presentation standards to enhance the shopping experience.
• Supports store goals and Loss Prevention procedures, demonstrating flexibility and teamwork in merchandise processing as needed. HR Administrative Officer at Socali Trading (2016-10 – 2022-04) • Provided administrative support to HR and Operations Department.
• Maintained, organized, compiled, and updated company personnel records and documentation.
• Answered telephone calls and provide needed information.
• Maintained schedule and coordinated calendar activities.
• Processed business registration and renewal of permits.

Travel

Consultant at Goldteb Travel and Tours (2018-04 – 2022-04) • Communicate directly with clients and encourage trusting relationships.

• Arrange travel for business and vacation customers.
• Determine customers' needs and preferences, such as schedules and costs.
• Plan and arrange tour packages, excursions, and day trips.
• Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions. HR J1 Coordinator at Kalahari Resort and Convention Center, USA (2015-08 – 2016-08) • Performed New Hire Orientation for J1 International Students; tour in the vicinity.
• Coordinated with the Department and Sponsor Agency.
• Administration of New Hire Processing / Onboarding.
• HRIS data entry and administration and file management.
• Assisted in uniform management to include distribution and physical inventory; received and processed all uniform deductions for payroll purposes.

Restaurant

Crew at McDonald's USA (Courtesy Corp) (2015-09 – 2016-07) • Ensured safety standards are maintained in the kitchen.

• Maintained health and sanitation across the work areas.
• Ensured complete and constant cleanliness of utensils, surfaces, and cooking areas.
• Operated griddles, deep-fat fryers, grills, and other equipment for cooking.

Recruitment

Assistant at Auntie Anne's Philippines (2014-01 – 2015-01) • Sourced and posted jobs through online engines and social media websites.

• Invitation for interviews via E-mail and Phone Calls.
• Test Administration, Checking and Interpretation.
• Conduct initial interview and assess whether to endorse to the next interviewer.
• Updating of 201 Files; Tracks and Updates Masterlist.
• Code of Conduct Orientation.

Client Service

Associate at BDO Unibank, Inc. (2012-05 – 2014-01) • Provided accurate, efficient and timely processing of over-the-counter transactions pertaining to deposits, withdrawals, payments, foreign currencies and other miscellaneous transactions.

• Maintained proper daily records of monetary transactions and balances in the bank.
• Ensured payments were made to authorized persons by verifying names, details and signatures properly.
• Assisted customers in depositing cash and checks by comparing the sum received to the amounts listed on the deposit slip.

Post Diploma in Human Resource Management – College of New Caledonia (2022 – 2024)

Bachelor of Science in Clinical Psychology – Polytechnic University of the Philippines (2016 – 2018)