Udoy Gupta

Benefits and Total Rewards professional with over 10 years of progressive experience in group benefits, retirement and savings program administration within large, complex organizations. Experienced in employee support, provider coordination, HR/Payroll data integrity, reporting, audits and reconciliations, annual enrollment, system testing and process improvement.

Advanced

Excel and Workday/UKG experience, with a strong background analyzing benefits data, resolving issues and collaborating across HR, Payroll, Finance and external providers.

Benefits Specialist, COE - THE SALVATION ARMY - Toronto, ON

(2023-12 - 2026-05)

• Administered group benefits and savings programs across Workday and provider platforms, including Desjardins, Manulife and GreenShield, supporting eligibility, enrollment, employee changes, terminations and data accuracy.
• Resolved complex benefits and savings inquiries, clarified eligibility and enrollment requirements, and developed communications to improve employee understanding of Total Rewards programs and processes.
• Liaised with external providers and internal stakeholders to investigate coverage, data, integration and administration issues, identify root causes and coordinate practical resolutions.
• Developed a comprehensive Savings Plan Summary documenting RRSP and pension plan eligibility, waiting periods, contribution structures, age requirements and administrative guidelines.
• Audited and reconciled benefits and savings data across Workday, Payroll, provider billing files and carrier systems, investigating discrepancies and coordinating corrections to improve data integrity.
• Supported LTD, Optional Life and Evidence of Insurability (EOI) workflows, coordinating with employees and providers and supporting accurate administration and issue resolution.
• Maintained centralized procedures, trackers and SharePoint resources to improve process efficiency, administrative consistency, knowledge transfer and issue tracking.

Benefits Analyst - THE SALVATION ARMY - Toronto, ON

(2022-07 - 2023-11)

• Supported the UKG-to-Workday transition by documenting benefit requirements, validating eligibility and plan rules, executing UAT scenarios and performing quality assurance and data-integrity checks.
• Developed Excel calculators, reconciliation tools and reporting models to analyze and validate RRSP contributions, benefit premiums, billing information and ad hoc data requests.
• Reviewed Desjardins demographic and savings-plan interface data for processing and reconciliation, validating employee populations, subgroup mappings and eligibility information.
• Analyzed benefits data and administration issues, identified root causes and collaborated with HR IT, Payroll, Compensation and external providers to implement system and process improvements.

Benefits Coordinator - THE SALVATION ARMY - Toronto, ON

(2016-10 - 2022-06)

• Developed standardized billing and RRSP adjustment tools to track benefit premiums, identify over/underpayments and support accurate Payroll adjustments.
• Supported benefit eligibility, employee enrollment and annual Open Enrollment activities across multiple employee groups and plan arrangements.
• Created tracking workbooks, reconciliation tools and process documentation to improve data integrity, administrative consistency, issue tracking and audit transparency.

Pension & Benefits Coordinator (Contract) - STATE STREET - Toronto, ON

(2014-08 - 2016-08)

• Supported pension and group benefits administration, including employee data reviews, reporting, plan inquiries and data-quality validation.

HR Analyst (Volunteer) - CANADIAN CANCER SOCIETY - Toronto, ON

(2014-01 - 2014-08)

• Built Excel-based HR tracking tools and customized reports to streamline entitlement reporting and improve administrative efficiency.

Project Management Office Specialist - ACCENTURE - Toronto, ON

(2009-08 - 2012-05)

• Supported enterprise SAP implementation initiatives through project reporting, forecasting, process tracking, issue follow-up, and operational analysis in a cross-functional technology environment.

Post-Graduate Certificate - Human Resource Management - Humber College (2013)

Master's Degree - Information Systems - University of Toronto (2007)

Bachelor's Degree - Business Administration, Majored in Computer Information Systems - Eastern Michigan University (2003)