Ugochi Iroeche

A hardworking, self-motivated individual ready to make a positive contribution to an organization that is ready to utilize my skills in attaining its self-objectives.

Customer Service Representative at Synom Model School (2017-02 – 2025-12)

Provided customer support and resolved customer issues related to school payment matters.

• Assist customers in resolving all problems by providing guidance regarding school payment issues.
• Resolve and/or refer more complex problems through a defined escalation process.
• Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
• Log and track inquiries using a problem management database and maintains history records and related problem documentation.
• Identify, evaluate, and prioritize customer problems and complaints to ensure that inquiries are resolved appropriately.

Customer Care at Jaypecstar Academy (2014-10 – 2017-01)

Provided excellent customer service and support to academy customers and stakeholders.

• Supporting all aspects related to customer's enquiries to provide excellent service.
• Creating best-in-class experiences for all customers by demonstrating patience and acknowledging customer problems and issues.
• Educating customers and helping them in areas of difficulty
• Effectively using all available resources to resolve customers inquiries.
• Offering adequate solutions that create high customer satisfaction.
• Adhere to the policies, procedures, and industry compliances.

Bachelor of Science in Psychology – Imo State University (2005)