Customer Service Representative at Synom Model School (2017-02 – 2025-12)
Provided customer support and resolved customer issues related to school payment matters.
- Assist customers in resolving all problems by providing guidance regarding school payment issues.
- Resolve and/or refer more complex problems through a defined escalation process.
- Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
- Log and track inquiries using a problem management database and maintains history records and related problem documentation.
- Identify, evaluate, and prioritize customer problems and complaints to ensure that inquiries are resolved appropriately.
Customer Care at Jaypecstar Academy (2014-10 – 2017-01)
Provided excellent customer service and support to academy customers and stakeholders.
- Supporting all aspects related to customer's enquiries to provide excellent service.
- Creating best-in-class experiences for all customers by demonstrating patience and acknowledging customer problems and issues.
- Educating customers and helping them in areas of difficulty
- Effectively using all available resources to resolve customers inquiries.
- Offering adequate solutions that create high customer satisfaction.
- Adhere to the policies, procedures, and industry compliances.
