Customer service representative
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I deal with Northern Ontario native reserve grocery stores. I’m passionate about travel.
Dynamic sales professional with a proven track record at Smuckers and General Mills. Excelling in sales forecasting and project management. Adept at preparing quotations and conducting market analysis, driving revenue growth through strategic insights. Recognized for exceptional communication skills and the ability to manage multiple projects while consistently achieving targets.
Customer Sales Representative June 2025-present
My territory is northwest Ontario
Prepared orders for everything from chocolate bars to cigarettes
Prepared credit notes when required
Notified customers of upcoming sales and promotions
Took care of weekly standing orders for milk and bread
Orders were taken over the phone, fax and email
Inside Sales Coordinator Dec 2024 - Apr 2025
Prepared quotations for customers aligned with specific requirements
Monitered market trends and competitor activities to enhance sales strategy
Maintained updated customer data base including contact details and sales history
Provided regular updates on competitors pricing
Completed take offs from mechanical drawings
Quickly learned to read blueprints
Outside Sales Rep Aug 2024 - Nov 2024
Encore Management (General Mills) • Winnipeg
Contact potential customers by phone or through personal contacts. All big box stores in my territory including out of town stores
Replenished and arranged items to maintain appearance
Identified customer needs by asking questions and advising on the best solutions
Created customized presentations for prospective clients based on their needs
Monitered industry trends and kept abreast of new developments in the market place
Prepared detailed reports on sales activities including forecasts and budgets
Reset store displays for special events and seasonal merchandise changes
Maximized sales by keeping areas tidy and fully stocked and correct pricing
Outside Sales Rep Oct 2022 - Aug 2024
Exact same duties as described above for General Mills
Territory was the entire city including out of town stores
Merchandiser 2012 - 2022
Scan shelves and product cases for expired stock
Communicated and coordinated planogram execution with store managers
Placed prices and descriptive signage to enhance displays and promote item
Conducted regular inventory checks to maintain accurate stock levels
Created retail displays to highlight particular products and drive sales according to corporate strategy
Organized engaging front face displays to capture customer interest and drive revenue growth
I have my grade 12 and 1 year of university
