Umaiza Khan

Dependable and motivated professional with over two years of customer service experience and a strong commitment to helping others. Known for building positive relationships, communicating confidently with people from diverse backgrounds, and staying organized in fast-paced environments. Recognized by peers and supervisors for being reliable, adaptable, and willing to take initiative whenever support is needed.

Passionate about learning, contributing to a team, and providing excellent service with professionalism and care. Currently pursuing a Business diploma while completing a Human Resources certificate to further develop administrative, organizational, and people-focused skills

Customer Service Associate / Cashier - Chai and Grill Café - Milton, ON

• Delivered exceptional customer service in a fast-paced environment.
• Processed transactions accurately and efficiently.
• Resolved customer concerns with professionalism.
• Maintained a clean, organized workspace.
• Collaborated with team members to ensure smooth daily operations.

Customer Service Assistant - Mr. Lube - Mississauga, ON

• Answered customer phone calls and scheduled appointments.
• Greeted customers and provided professional service.
• Assisted with administrative and front-desk tasks.
• Supported daily operations in a busy environment.

Volunteer – Child Care Program

• Supported children's programs and daily activities.
• Maintained a safe and welcoming environment.
• Assisted staff with organizing events and program operations.
• Built positive relationships with children and families.

Business Diploma (2028)

Human Resources Certificate

Ontario Secondary School Diploma - St. Francis Xavier Secondary School (2026)