Uttam Upadhyay

Results-driven sales and financial services professional with 15+ years of experience spanning banking, consumer lending, and B2B/B2C sales across Canada and India. Proven ability to drive district-level revenue growth, build and develop high-performing sales teams, manage client portfolios, and execute strategic sales initiatives. Deep expertise in credit analysis, customer relationship management, new business development, and territory expansion.

Adept at translating financial products into customer-centric solutions that drive both satisfaction and profitability.

District Sales Manager - Neo Financial - Calgary, AB

(2026-02 - 2026-05)

• Drive district-wide profitability across multiple retail locations, owning revenue and performance targets.
• Reduce Customer Acquisition Cost (CAC) through targeted performance improvement strategies and optimized sales processes.
• Lead full-cycle recruitment, onboarding, and development of Store Managers and frontline sales staff.
• Deliver ongoing sales training, coaching, and performance feedback to build a high-performing district team.
• Leverage data and KPI dashboards to monitor sales trends, identify gaps, and implement corrective action plans.
• Collaborate cross-functionally with marketing and operations teams to align district execution with company growth objectives.

Financial Services Representative - easyfinancial Services - Calgary, AB

(2024-08 - 2026-02)

• Guided customers through lending solutions including unsecured consumer loans, assessing needs and recommending appropriate products.
• Delivered compassionate, memorable customer service experiences that drove repeat business and referrals.
• Consistently achieved and exceeded monthly sales targets, contributing to branch performance goals.
• Ensured full compliance with regulatory requirements and maintained accurate documentation of all client interactions.
• Utilized CRM tools to manage client pipelines, track applications, and maintain follow-up records effectively.
• Conducted needs assessments to tailor product recommendations, improving customer satisfaction and approval rates.

Lead PRR / PRR - President's Choice Financial - Toronto, ON

(2022-06 - 2024-05)

• Educated customers on the full suite of President's Choice Financial products including credit cards, banking, and insurance offerings.
• Conducted thorough needs assessments to provide tailored product recommendations aligned with individual financial goals.
• Delivered exceptional in-store customer service, generating brand advocacy and fostering long-term customer loyalty.
• Engaged creatively with customers to communicate product benefits and value propositions in a compelling manner.
• Established strong working relationships with store staff to ensure seamless collaboration and consistent service delivery.
• Managed sensitive customer information with strict confidentiality, adhering to privacy policies and compliance requirements.
• Progressed from PRR to Lead PRR within 5 months, demonstrating outstanding performance and leadership capabilities.

Senior Manager - HDFC Bank - Mumbai, Maharashtra, India

(2019-06 - 2021-10)

• Assessed and reviewed clients' financial circumstances to provide personalized financial advice on loans, investments, and insurance.
• Evaluated and processed loan and overdraft applications in accordance with credit worthiness and risk assessment frameworks.
• Developed and maintained a robust network of local business contacts to drive new business pipelines and revenue growth.
• Launched and managed marketing campaigns targeting key verticals to generate awareness of newly introduced products and services.
• Assisted clients in determining optimal financial investment and insurance options based on current market analysis.
• Maintained comprehensive statistical and financial records for clients; handled escalations and complaints with professionalism.
• Ensured high levels of client satisfaction, leading to strong retention rates and consistent repeat business from existing portfolios.

Sales Manager - Pitney Bowes - Mumbai, India

(2018-10 - 2019-06)

• Responsible for maintaining stock levels and managing sell-through at partner locations across assigned territory.
• Tracked all government tenders and procurement opportunities for company-related products to drive institutional sales.
• Negotiated payment terms, penalty clauses, and interest rates on outstanding accounts to protect company revenue.
• Analyzed client business needs and delivered tailored software and hardware solutions to address operational requirements.
• Created product awareness campaigns for newly launched company offerings, building pipeline among targeted verticals.
• Developed new key accounts to expand business reach and generate incremental revenue for the organization.
• Ensured ongoing client satisfaction and maximized repeat business through regular account management and relationship nurturing.

Sales Manager - Kyocera Document Solutions India - Mumbai, India

(2016-12 - 2018-09)

• Evaluated client financials to assess company stability and suitability for leasing models.
• Screened and amended legal agreements between parties to ensure smooth contractual functioning and compliance.
• Negotiated payment terms, penalties, and interest rates on overdue amounts to protect company financial interests.
• Understood client business models and recommended appropriate solutions for both capital and operational expenditures.
• Identified emerging trends and business development opportunities within the assigned territory.
• Delivered B2B cold call sales targeting corporations across diverse industries including Legal, Banking, Real Estate, Architecture, Engineering, Finance, and IT.
• Managed key corporate accounts, ensuring consistent service levels and long-term account retention.
• Provided training and mentorship to new sales team members, accelerating their onboarding and performance ramp-up.
• Prepared quarterly sales reports and forecasts for the allocated territory to support strategic planning.
• Supported brand promotion and marketing activities to increase product visibility and market share.

Assistant Manager - ITC Limited - Mumbai, India

(2015-11 - 2016-12)

• Managed account planning and strategic management by deeply understanding customer business operations and production capacity.
• Planned and executed customer acquisition activities, identifying requirements and proposing the right products to maximize satisfaction.
• Built an understanding of the organizational structures of medium and large accounts to facilitate strategic sales engagement.
• Assessed customer product needs and workflows to align solutions with operational objectives.
• Retained existing user accounts while continuously generating new business through targeted prospecting and relationship management.
• Generated prospects through cold calling initiatives and cultivated repeat business from established user accounts.

Sr. Territory Manager / Territory Manager - Kyocera Document Solutions India - Mumbai, India

(2012-08 - 2015-09)

• Identified market trends and business development opportunities within the assigned territory to drive sustainable revenue growth.
• Conducted B2B cold call sales campaigns targeting organizations across multiple industry segments.
• Developed new key accounts to expand the company's client base and generate additional revenue streams.
• Liaised between clients and the service department to ensure smooth post-sale support and client satisfaction.
• Assisted in brand promotion and marketing activities to increase product awareness and competitive positioning.
• Offered tailored product recommendations to clients concurrent with their evolving business objectives.
• Ensured achievement of quarterly sales targets and maintained profitability within the allocated territory.
• Prepared quarterly reports and sales forecasts for territory accounts to inform management decision-making.
• Provided training and on-the-job support to newly hired sales employees to build team capability.

Research Analyst - iResearch Services - Pune, Maharashtra, India

(2010-09 - 2011-12)

• Conducted primary and secondary market research to support client projects across multiple industry sectors.
• Prepared comprehensive research reports summarizing key findings, market trends, and actionable insights for clients.
• Analyzed industry data and competitive landscapes to identify trends and support strategic business decisions.
• Collaborated with project teams to deliver high-quality research outputs within tight deadlines.
• Ensured data accuracy and integrity across all deliverables through rigorous quality checks and validation processes.

Bachelor of Commerce - B.Com. - University of Rajasthan

Masters in Marketing Management - MMM - Savitribai Phule Pune University