Vanessa Pedersen

Dedicated and people-oriented customer service leader with over 6 years in the field. Foster an environment in which guests are provided a high level of guest experience satisfaction.

Guest Experience Leader - McDonald's Restaurant Canada

(2016-09 - 2026-01)

• Conducted follow-up interactions to support satisfaction, retention, and long-term relationship development, contributing to 95% + customer satisfaction.
• Managed multiple client interactions simultaneously while maintaining accuracy and professionalism.
• Promoted digital tools and self-service platforms, increasing digital adoption and contributing to 7% increase in sales and engagement.
• Maintained accurate transaction records, transaction documentation, and payment processing activities with strong attention to detail and accuracy.
• Assisted with training and onboarding new employees, providing guidance on customer service standards.
• Acted as a liaison between customers, team members, and leadership to resolve concerns efficiently and ensure positive client experiences.

Front Desk Representative - Lowes Canada

(2012-08 - 2013-05)

• Managed front-line support while managing administrative function: documentation, and record-keeping processes and data entry while ensuring accuracy and confidentiality.
• Processed customer payments, reconciled transactions, and resolved billing inquiries with a strong focus on accuracy and compliance and supported administrative operations, reporting, scheduling, and coordination.
• Conducted outbound follow-up calls to support client retention, service satisfaction and relationship building initiatives.

Shipper and Receiver - Aurum Ceramic Dental Laboratories

(2000-04 - 2010-10)

• Improved operational efficiency through process enhancements and reduced operational delays.
• Managed coordination, inventory tracking, and shipment coordination, with high diligence and accuracy and ensured compliance with documentation and reporting procedures.
• Maintained and organized confidential client records and ensured accurate documentation and record keeping.
• Managed multiple priorities and deadlines in a fast-paced work environment while ensuring timely completion.

GLQP1 and GLQP2 - Insurance - Ballad Group: Professional Insurance Careers (2026-04)

Sales Solution Focused Selling 2.0 Certificate - Sales - FSC Group Inc.

Core Skill Development for Insurance - Insurance - Ballad Group

Office Assistant Certificate - Office Administration - Southern Alberta Institute of Technology (SAIT) (2000-05)