Vicky Olay and

Compassionate and experienced Support Worker with over five years of frontline experience in harm reduction, shelter support, and housing stabilization. Skilled in crisis intervention, trauma-informed care, and supporting individuals experiencing homelessness, mental health challenges, and substance use. Committed to empowering women and marginalized individuals through advocacy, safety planning, and connection to community resources.

Strong background in case management, documentation, and culturally appropriate service delivery.

Support Worker - RainCity Housing and Support Society - Vancouver, BC

(2022-01 - 2025-11)

• Provided harm-reduction-based support to tenants experiencing homelessness and substance use challenges.
• Supported crisis intervention, de-escalation, and safety planning in a high-intensity housing environment.
• Assisted clients in accessing health care, income assistance, and community resources.
• Maintained accurate documentation and incident reports in compliance with organizational policies.

Tenant Support Worker - Lu'ma Native Housing Society - Vancouver, BC

(2021-01 - 2022-01)

• Supported tenants in maintaining stable housing through individualized case planning and goal setting.
• Connected clients to culturally appropriate and community-based services.
• Promoted dignity, safety, and trauma-informed practices in all client interactions.

Shelter Worker - Progressive Housing Society - Burnaby, BC

(2020-05 - 2021-02)

• Provided frontline shelter support to individuals experiencing homelessness.
• Conducted client intakes and supported daily living needs.
• Ensured site safety and responded effectively to crisis situations.

Caregiver - Safe Home Care - Vancouver, BC

(2019-08 - 2020-06)

• Assisted clients with personal care, medication reminders, and daily living activities.
• Promoted independence and client dignity through person-centered support.

Bachelor's Degree - Community and Youth Development - Technological University Dublin

Applied Social Studies - Ballsbridge College of Further Education