Vishal Khatri

Restaurant and Food & Beverage operations leader with 23+ years of international experience across Canada, India and New Zealand, including multi-outlet hotel F&B and high-volume restaurant operations. Currently an Assistant Food & Beverage Manager at Brookstreet Hotel, supporting multi-outlet operations representing $8M+ in annual revenue. Experienced in team leadership, scheduling, recruitment, training, inventory, purchasing, labour management, customer service, POS systems, food safety and operational performance.

Hands-on leader experienced in fast-paced environments, supporting managers and frontline teams, resolving operational issues, maintaining service standards and coordinating staffing and resources to achieve business objectives.

Assistant Food & Beverage Manager - BROOKSTREET HOTEL - Ottawa, ON

(2021-09)

Support and lead multi-outlet hotel F&B operations with responsibility for daily operations, people leadership, staffing, inventory, financial controls, guest experience and service standards.

• Support multi-outlet operations representing $8M+ in annual revenue, balancing service quality, labour productivity, efficiency and profitability.
• Lead workforce planning, recruitment, scheduling, onboarding, training and coaching of diverse F&B teams.
• Supervise daily operations, support managers, and frontline employees in maintaining service, quality and productivity standards.
• Monitor revenue, P&L, KPIs, labour, F&B costs and inventory, supporting budgeting, forecasting and performance reporting.
• Manage inventory, purchasing and supplier relationships to maintain product availability, control costs and minimize waste.
• Use POS, scheduling, inventory, purchasing and reporting systems to support operational decisions and performance management.
• Resolve customer concerns and operational issues promptly, supporting guest satisfaction and effective service recovery.
• Maintain food safety, HACCP, sanitation, workplace safety & liquor compliance standards.
• Partner with Culinary, Finance, Sales, Events, Rooms and HR to coordinate staffing, operational priorities and business initiatives.
• Support major events, seasonal programs, specialty dining and VIP experiences while coordinating staffing, inventory and service execution.

Restaurant & Operations Leadership - TIM HORTONS | KFC | ANW FOODS - Canada & International

Progressive leadership experience across high-volume restaurant environments with responsibility for daily operations, staff supervision, sales, service, food quality, labour and business performance.

• Managed daily restaurant operations with accountability for sales, service, food quality, labour productivity and profitability.
• Supervised, coached and motivated diverse teams while maintaining operational and customer-service standards.
• Led recruitment, interviewing, onboarding, training, scheduling, coaching and performance management.
• Planned staffing and work schedules based on business needs, employee availability and peak operating periods.
• Managed inventory, purchasing, product availability, waste control and operating costs.
• Monitored sales, labour and operating KPIs to improve productivity and cost performance.
• Used POS and restaurant management systems to support sales transactions, operational control and reporting.
• Handled customer concerns and service recovery while maintaining a positive guest experience.
• Maintained food safety, sanitation, quality and brand standards in fast-paced restaurant environments.
• Identified operational challenges and implemented practical solutions to improve service, productivity and team performance.
• Supported promotions, revenue-generation initiatives and operational programs.

Business Performance & Event Leadership

• Coordinate five-course specialty wine dinners with culinary teams, suppliers and external partners.
• Support major seasonal programs and high-volume events, coordinating staffing, inventory, suppliers and service execution.
• Collaborate across departments to deliver events while maintaining service, financial and customer-experience objectives.

Graduate Diploma - Hotel Management - Institut Hotelier César Ritz, Switzerland

3-Year Diploma - Hotel Management - Shri Shakti College of Hotel Management, India