Kim Morrison
Operations Manager Business Services
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About
Strategic and resourceful Operations Manager Professional with 20+ years of experience supporting executive leadership and optimizing business operations. Expert in managing complex, multi-time-zone calendars and high-stakes travel logistics for senior VPs. Proven “gatekeeper” capable of handling confidential information with total discretion while coordinating large-scale corporate events and virtual offsites.
Adept at cross-functional collaboration in high-growth environments, with a strong focus on service excellence and process efficiency.
Experience
Operations Manager Business Services at Colliers Project Leaders (2022-05 – 2026-02)
- Executive Partnership: Provide dedicated administrative support to multiple Vice Presidents and senior leaders, managing complex calendars across international time zones to ensure operational continuity.
- Travel & Expense Management: Coordinate end-to-end travel logistics, including multi-leg itineraries and proactive expense reconciliation via corporate platforms (Navan/Concur).
- Meeting Facilitation: Prepare high-impact board agendas and presentations; lead Zoom and Teams meeting logistics and ensure rigorous follow-up on critical action items.
- Corporate Culture: Spearhead the planning and execution of regional team-building events, internal celebrations, and strategic corporate offsites.
- Department Liaison: Act as a central point of contact between departments and external vendors, resolving conflicts and streamlining administrative workflows.
Regional Manager/Financial Administrator at Popeye’s Supplements (2016 – 2022)
- Leadership Support: Facilitated daily operations for senior management through strategic scheduling and executive correspondence.
- Retail Operations: Managed internal communications for promotions across multiple locations and oversaw vendor relationships to support marketing initiatives
- System Implementation: Launched an online accounts system for 140+ store locations, significantly reducing processing errors and improving payment cycles.
- Team Leadership: Directed operations for a multi-location region, overseeing hiring, training, and payroll for a large staff.
- Operational Growth: Enhanced regional cost-efficiency through strategic resource allocation and HR process improvements.
Education
Bachelor of Arts – University of Ottawa
Diploma in Physical Education – Springfield College
