Vishnu Chandran

Senior Technical Project Manager with 12+ years of experience delivering enterprise technology transformation across banking, payments, cloud modernization and regulatory initiatives. Proven track record leading programs valued up to $25 million while aligning business, architecture, engineering, infrastructure and strategic vendor teams to deliver complex enterprise outcomes. Expertise spans payment modernization, enterprise integration, API modernization, cloud transformation and enterprise technology delivery.

Senior Technical Project Manager at BANK OF MONTREAL (BMO) (2024-06 – 2026-06)

IBM Connex to FIS Payment One Modernization (Budget: $25M)

• Led delivery planning for the migration from IBM Connex to FIS Payment One, modernizing payment processing capabilities across Canadian and U.S. payment channels while coordinating business, architecture, engineering, infrastructure, operations and strategic vendor workstreams. • Transformed a single-cutover implementation into a four-phase delivery roadmap by decomposing the target Payment One architecture into functional capabilities, reducing deployment risk and implementation blast radius. • Managed two concurrent migration workstreams, aligning ATM, POS, Interac and Shared Payment Switch modernization initiatives while resolving enterprise business, technology and vendor dependencies. • Presented program status, executive risks, dependency resolution and strategic decisions through recurring governance forums with senior business, technology and FIS leadership.

Enterprise Payment Fraud Modernization (Budget: $5M)

• Led enterprise fraud integration across Canadian and U.S. Wires and Global Money Transfer payment platforms. • Delivered end-to-end integration across SWIFT, Lynx, Firco, Wires Processing and Global Money Transfer systems to strengthen fraud detection and payment risk controls. • Directed implementation planning, production readiness and cross-functional delivery across Business, Fraud Operations, Architecture, Engineering and Production Support teams. • Contributed to approximately $3 million in fraud savings within the first two months following implementation.

Enterprise API Modernization (TIBCO → AWS) (Budget: $1.5M)

• Led modernization of 35 enterprise payment APIs from legacy TIBCO services to AWS-based APIs supporting multiple payment platforms. • Collaborated with Enterprise Architecture to define Current, Interim and Target-State architectures, enabling incremental modernization with minimal business disruption. • Directed production readiness, rollback planning and downstream application cutover to ensure seamless transition of business-critical payment services. • Governed cross-functional delivery across Architecture, Engineering, Product and Business teams throughout the modernization lifecycle.

Senior Technical Project Manager at BANK OF MONTREAL (BMO) (2021-09 – 2023-08)

Bill C-86 Regulatory Transformation (Budget: $4.5M)

• Delivered an enterprise Bill C-86 regulatory modernization program across four concurrent workstreams within a one-year regulatory deadline. • Led implementation of multi-channel notification preferences, enabling customers to choose SMS, email and push delivery options for deposit accounts and credit card products. • Aligned Business, Technology, Digital, Architecture and Operations teams to achieve regulatory compliance and enterprise production readiness. • Directed executive governance, implementation planning and risk management for one of the bank's strategic regulatory initiatives.

Enterprise Messaging Platform Modernization (Cisco IronPort → AWS) (Budget: $700K)

• Led BMO's first migration of Cisco IronPort email infrastructure from on-prem to AWS. • Modernized an enterprise messaging platform processing approximately 20 million emails per month, including 10 million time-sensitive Bill C-86 regulatory notifications. • Expanded enterprise messaging capacity to support customer onboarding following the BMO–Bank of the West integration. • Directed cross-functional infrastructure, cloud, messaging and application teams through production implementation.

Enterprise Conversational AI Platform (AWS Lex) (Budget: $2.5M)

• Delivered an enterprise AWS Lex chatbot implementation supporting digital customer self-service across web and mobile channels. • Enabled deflection of approximately 25,000 customer inquiries per month, improving self-service adoption and reducing contact centre demand. • Directed project planning, cross-functional delivery and executive stakeholder governance from solution design through enterprise production rollout.

Consultant at ACCENTURE (2021-05 – 2021-08) Supported Senior Directors in developing banking and financial services client opportunities through strategic planning, proposal development, executive presentations and stakeholder engagement.

Consultant at TD BANK (2019-10 – 2020-06) Supported the Senior Manager in governing a $20 million Enterprise Content Management portfolio delivering IBM FileNet and IBM CMOD initiatives across more than 20 banking product integrations. • Partnered with the Senior Manager, Development Manager and Solution Architects to coordinate delivery governance, dependency management, executive reporting and steering committee activities.

International Customer Service Specialist at FEDEX EXPRESS (2019-04 – 2019-09) Provided international customer service and shipment support for global logistics operations while establishing my professional career in Canada following immigration.

Technical Project Manager at TATA CONSULTANCY SERVICES (TCS) (2012-05 – 2018-12)

Enterprise Physical Identity & Access Management (PIAM)

• Led delivery of an enterprise Physical Identity & Access Management (PIAM) platform supporting more than 200,000 users across three TCS business development centres through implementation of a customized Commercial Off-The-Shelf (COTS) solution. • Directed delivery across enterprise software, hardware devices, controllers, terminal servers, databases, network infrastructure, firewall and DMZ integration, production infrastructure and implementation vendors. • Governed end-to-end project execution across business requirements, infrastructure readiness, system integration, testing, production deployment, risk management and executive stakeholder governance. • Coordinated Security, Infrastructure, Network Engineering, Facilities, IT Operations and vendor teams to successfully deliver enterprise-wide implementation.

MBA, PMP