Vivian Ilagan

Dedicated and detail-oriented Medical Secretary with experience providing administrative support in a healthcare setting. Skilled in-patient scheduling, appointment coordination, medical records management, referral processing, and excellent customer service. Strong ability to multitask in a fast-paced environment while maintaining patient confidentiality and professionalism.

Medical Secretary - Women's College Hospital - Toronto, Ontario

(2023-02 - 2024-08)

Rheumatology, Cardiology, Center for Headache, Wise Clinic, Endocrinology

• Schedule, confirm, and coordinate patient appointments.
• Register patients and update demographic information in EMR systems.
• Answer telephone inquiries and provide exceptional customer service.
• Process referrals, requisitions, and specialist consultations.
• Maintain accurate and confidential patient records.
• Verify health insurance and coverage information.
• Communicate with physicians, specialists, and healthcare professionals regarding patient care.
• Manage incoming faxes, emails, and correspondence.
• Assist patients with forms and medical documentation.
• Ensure smooth daily operations of the medical office.

Administrative Assistant / Receptionist - Women's College Hospital - Toronto, Ontario

(2024-08)

• Greeted visitors and managed front desk operations.
• Answered multi-line telephone systems and directed calls appropriately.
• Maintained filing systems and office records.
• Scheduled appointments and managed calendars.
• Assisted with data entry and document preparation.

Certificate - Medical Office Administration - MEDIX College (2022-12)