Xavier Cheng

My name is Xavier Cheng.

My work experience is to be the first responder to any technical issues encountered within the company’s systems. Tickets range from Network Connection issues, Network Printers and Scanners, Active Directory Services and Office 365. Tickets were resolved remotely or on-site based on severity and priority.

My second task is to manage the company’s platform; including user management, inventory, user access control.

I am ServiceNow CSA and CAD certified and have experience operating the ServiceNow Platform.

Thank you very much for your time.

Xavier Cheng

Triton Pre-Employment Screening, North York, ON Jan 4th, 2022 – Current

Help Desk

 O365 Configuration and Azure AD

• Azure Domain User and Device Configuration

 Application Configuration and System Administration (Zoho Platform)

• Access Control
• Licensing
• Workflows and Automation
• Application Customization

 User Management on all platforms (O365, Zoho, Adobe, Active Directory)

 Inventory

• Managed all IT Items during Receiving, Tracking, Deploying and Shipping

MCI OneHealth Technologies, Toronto, ON June 6th, 2021 – Dec. 24Th, 2021

IT Systems Support Technician

 Deployed GoToAssist Ticketing System

• Plan Road Map for Building and Deployment
• Configure Ticket Parameters
• Deploy GoToAssist to all users and clients in the company
• Maintain and Continue Modifications of GoToAssist for Efficiency and Ease of Use

 Deployed Multi-Factor Authentication

• Created Documentation for Users
• Guided Users through Configuration
• Resolved any issues regarding MFA

 Restructured Remote Access Accounts

• Filtered out Dormant Accounts
• Managed Account Computer Access

 Issues were resolved Remotely or On-site pending the severity and category of the ticket

 Installed Network Printers and Scanners and Resolved any Issues

 Deployed Windows 10 Machines

• Ensured all security updates and all necessary programs for Accuro access

 Managed Active Directory and FTP Users

 Resolved Internet Connectivity Issues at Clinics (Wireless and Wired Connections)

 Managed User accounts in Office 365

 Placed Orders with Vendors for Hardware Requests

Bachelor's Degree for IT Networking Security from UOIT