Yaehan Cho

Customer-focused retail professional experienced in store operations, cash handling, and loyalty programs. Skilled in resolving customer concerns, guiding small teams, and delivering bilingual English-Korean service.

Retail Associate - Pawland

(2025-01 - 2026-01)

• Opened and secured the store as weekend key holder, completing end-of-day cash counts
• Processed payments, refunds, and promotional discounts accurately while following store procedures
• Managed frequent-buyer rewards and maintained stocked, organized shelves and product displays

2D Generalist - Settlopedia

(2023-06 - 2024-12)

• Led a small art team mid-development, assigning work and providing feedback to maintain consistent output
• Created 2D sprites, concept art, UI, and icons for the project
• Implemented 2D assets in Unity

Front Desk Receptionist - Hon Tattoo Studio

(2022-12 - 2023-03)

• Handled inquiries, bookings, and complaints across two locations serving 15+ artists
• Provided Korean-English interpretation for clients, guest artists, and staff during consultations and bookings
• Scheduled appointments in Fresha and matched clients with artists based on style and design needs

Customer Service & Order Fulfillment Associate - Minimore Jewels

(2019-01 - 2019-07)

• Resolved customer inquiries by email and social media, and processed invoices to support billing and order fulfillment

High School Diploma - Kennebecasis Valley High School