Yahimi Moreno Alcayde
Dynamic operations and customer service specialist
Hire this person
Send a job offer directly to this candidate
About
Dynamic operations and customer service specialist with over 2 years of experience in managing daily operations, leading teams, and implementing market-driven merchandising strategies. Expertise in driving customer satisfaction, optimizing staff performance, and managing budgets and revenues. Adept at analyzing market research to make data-driven decisions and implement pricing policies. Fluent in English and Spanish.
Experience
Retail Customer Service Coordinator
Winners - TJX Canada, Vancouver, BC
October 2023 – Present
- Evaluate daily operations to ensure efficiency and quality of service, including coordinating staff and overseeing merchandise processing.
- Led and managed staff, assigning duties, and training Associates to maintain high levels of performance and compliance with company policies.
- Analyze market research to determine customer preferences and guide merchandise placement and pricing strategies.
- Collaborate with the management team to plan budgets, monitor revenues, and control expenses in line with store objectives.
- Implement and adhere to pricing policies, ensuring profitability while maintaining competitiveness.
- Handle customer requests, complaints, and supply shortages, ensuring timely resolution and maintaining customer satisfaction.
Winners, Vancouver, BC
April 2022 – October 2023
- Assisted in organizing daily operations, ensuring the store was well-stocked and merchandised according to company standards.
- Engaged customers by providing product information, handling complaints, and ensuring an excellent shopping experience.
- Collaborated with team members to support the implementation of marketing strategies and loyalty programs that drive sales growth.
Mi Tierra Latina, Vancouver, BC
July 2021 – May 2022
- Supported daily store operations by organizing merchandise, maintaining cleanliness, and ensuring customer satisfaction.
- Conducted market research and adjusted inventory displays to align with customer demand and seasonal trends.
- Handled customer issues, including returns, refunds, and complaints, ensuring swift resolution and a positive customer experience.
Education
Post-Degree in Business Administration
Langara College, Vancouver, BC
February 2020 – April 2023
Bachelor's Degree in Industrial Engineering
University of Holguin, Cuba
2006 – 2011
