BUSINESS ANALYST
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Highly skilled and results-driven Business Data Analyst passionate about continuous operational improvement and data-driven analysis to increase effectiveness and drive process optimization and monetization within the Managed Business sector. Ranging from active collaboration to deep analysis and process improvement recommendations tied to SRP and LRP goals. Proficient in ensuring the accuracy, integrity, and consistency of quality mapping through thorough analysis, ability to critically understand business needs and processes, and possess a drive for continuous improvement. Excellent business partnering skills to understand business context goals and develop recommendations accordingly. Equipped with a proactive mindset, exceptional problem-solving skills, and a commitment to accurately produce detailed process flow designs, document key metrics, and produce supporting cost/benefit analysis.
Business Analyst 2022 - July 2023
Cooperators, Moncton, NB, Canada
Successfully increased policyholder retention rates by 10% by developing and implementing a new customer loyalty program.
● Conducted an end-to-end comprehensive analysis of complex datasets to identify errors, inconsistencies, and data gaps, ensuring data accuracy and completeness for business decision-making on automobile insurance. This analysis led to 90% process improvement in policy sales.
● Implemented the use of critical KPIs with the evolving needs of the business, designed and delivered innovative processes, tools, and reporting solutions that drive additional business value to the project.
● Continuously improved and supported operational effectiveness by mapping functional business processes.
● Developed metrics on reporting and monitoring time management to assist leadership with making informed decisions.
● Documented granular inputs from stakeholders and mapped them into requirements for cross-organizational optimization.
● Actively engaging with cross-functional teams in performing business case analysis to determine optimization and monetization opportunities on specified projects.
● Developed and maintained project scope associated with assigned business initiatives.
● Designed a granular mapping from the ideation program to support the continuous identification of processes to improve and drive innovation through automation through different technologies, such as AI, using Ms. Visio
● Facilitated workshops and training with business stakeholders to define internal or external customer needs, validate requirements, and propose changes to business processes.
● Expertise in HCM strategy with an understanding of HCM business processes, strong business acumen, and the ability to identify process policy improvement opportunities in a project.
● Performed quality analytical business case justification on new transformational IT solutions for the improvement of operational efficiency and data quality with the use of interactive dashboards (PowerBI)
● Monitored data quality trends, identified anomalies with potential risks, and recommended corrective actions to improve data quality and mitigate risks for efficient process improvement and strategic business decisions.
● Continuously recommending new subject matter solutions with refined data quality processes, methodologies, and tools, streamlining workflows, and enhancing overall process efficiency tools in accordance with the set industry quality standards.
INKEL Consulting LLC, Laurel, MD, USA
BUSINESS SYSTEM ANALYST July 2018–Oct 2021
PZ CUSSONS Plc (American, European, Asian, Australian, and African consumer manufacturing company) PROJECT 1: Enhancement of Logistics online process (Improvement)
PROJECT 2: Project Intellics 1.0 Automation of Sales Processes into a COTS CRM
● Performed end-to-end analysis, design, and documentation of system and business requirements for application enhancements and projects, ensuring alignment with business goals and stakeholder requirements.
● Facilitated requirement sessions with business and system teams to gather, document, and validate project requirements, fostering effective communication and collaboration.
● Collaborated with cross-functional teams to participate in user story- writing and refinement, ensuring alignment with business requirements.
● Translated system solutions into business and technical terms, enabling seamless understanding and alignment across multiple functions.
● Collaborated with cross-functional teams to ensure the development and delivery of high-quality software solutions that meet business needs.
● Created and documented comprehensive test cases based on requirements documentation, documented software defects found, monitored defect resolutions, communicated closely with the development teams and ensured the quality and reliability of software applications.
● Played a key role in quality assurance by developing of UAT plans and scripts to verify the functionality’s alignment with specifications (actual outcome meets the expected outcome)
● Coordinated and participated in system and UAT activities.
● Resolved issues related to both system and business requirements, utilizing structured problem-solving approaches to drive effective solutions.
● Provided regular reports and documented common sources of issues or questions and collaborated with the project manager by providing recommendations.
● Contributed to process and procedure improvements, identifying enhanced efficiency and effectiveness opportunities.
● Adhered to established practices, processes, and guidelines, ensuring consistency and compliance with industry standards.
● Stay up to date with current system standards and methodologies established by the IS department, promoting continuous improvement.
● Perform other duties as assigned, showcasing adaptability and a strong work ethic
GUARANTY TRUST BANK April 2015–July 2018
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Bachelor of Science (BSc) in Business Administration, HNAUB, Benin
Master of Organizational Management, Crandall University, Moncton, NB, Canada
