Zeny Arvete

Bilingual Customer Experience, Sales & Business Development Professional with 7+ years of experience building client relationships, driving revenue growth, and delivering exceptional customer service in international hospitality and travel environments. Fluent in English, French, Spanish, and Portuguese.

Luxury Travel Consultant - Goway Travel Ltd

(2024-04)

• Manage high-value travel requests for international clients, delivering personalized end-to-end support across phone, email, and booking platforms
• Handle complex travel disruptions, rebookings, and client concerns, ensuring fast and satisfactory resolutions
• Build strong client relationships by anticipating needs and providing tailored recommendations
• Collaborate with internal teams and global suppliers to resolve issues and ensure seamless service delivery
• Maintain detailed case documentation and ensure accuracy across CRM and booking systems

Business Development & Travel Sales Executive - French Side Travel

(2022-03 - 2024-01)

• Developed and maintained strong client relationships through consultative sales approaches, identifying customer needs and recommending tailored travel solutions to maximize satisfaction, loyalty, and revenue growth.
• Generated new business opportunities through prospecting, networking, lead qualification, and partnership development, contributing to increased sales performance and market expansion.
• Managed the full sales cycle, from initial inquiry and itinerary planning to booking confirmation and post-travel follow-up, ensuring a seamless customer experience at every stage.
• Delivered exceptional customer service by resolving client concerns, handling itinerary changes, and providing timely support, resulting in high customer satisfaction and repeat business.
• Collaborate with suppliers, hotels, airlines, and tourism partners to negotiate competitive travel packages, optimize service delivery, and create value-added experiences for clients.

International Guest Service Supervisor - Holland America Line

(2018-11 - 2022-03)

• Delivered front-line customer support to an international, high-profile clientele onboard luxury cruise ships
• Managed guest inquiries, complaints, and service recovery across face-to-face and phone interactions
• Handled sensitive situations with discretion, professionalism, and empathy
• Coordinated with multiple departments (excursions, housekeeping, F&B) to resolve guest issues efficiently
• Maintained high service standards in fast-paced, multicultural environments

Bachelor degree - International Trade and Commerce - University of California, Los Angeles (UCLA)

Master Degree - Marketing Strategy & Communication - ISEE Business School - Paris, France