Zoey Heath

Organized, motivated new professional seeking experience in supporting teams, managing projects, and ensuring efficient operations in diverse settings. Recent university graduate with four years of experience balancing customer service, event coordination, and academic support.

Server / Bartender / Hostess at Room 47 / Crown Bar and Social (2024-12 – 2026-09)

• Provided high-quality guest service while preserving professionalism in a fast-paced environment.
• Resolved customer concerns with sound judgment and steadiness.
• Managed daily reservations and seating in OpenTable, processing 100+ transactions per shift using both Square and Clover POS systems.
• Coordinated with kitchen and front-of-house teams to resolve service issues during peak hours, ensuring timely order delivery.

Instructional Assistant (Writing for University) at Wilfrid Laurier University (2024-09 – 2024-12)

• Led weekly tutorials for 22 students and graded 30 assignments per week to meet professor deadlines.
• Provided individualized academic support and responded promptly to student inquiries.
• Coordinated lesson plans and grading deadlines with professors.

Lead Sales Associate at Feliz Beauty (2024-05 – 2026-05)

• Assisted a wide range of clients with product inquiries and resolved concerns professionally.
• Processed transactions and tracked inventory in the POS system, maintaining accurate records for daily reporting.

Camp Counselor at Focus on Youth TCDSB (2021-06 – 2022-08)

• Supervised and supported children while ensuring their safety, engagement, and well-being.
• Planned and facilitated recreational activities, games, and group programs.
• Coordinated field trip logistics via TTC, managing groups of 30–60 children per week with zero safety incidents.
• Communicated with children, parents, and staff while handling daily challenges in a fast-paced environment.

Admission Ticket Seller at Canadian National Exhibition (CNE) (2023-08 – 2023-09)

• Processed ticket admissions and payments for 100+ daily attendees, providing event information to maintain efficient entry flow.
• Provided friendly customer service and followed event policies and procedures.

Bachelor of Arts in Political Science & Legal Studies – Wilfrid Laurier University (2022-09 – 2026-06)

Ontario Secondary School Diploma – Michael Power - St. Joseph High School (2018-09 – 2022-06)