Fabienne Prétôt

Experienced Tourism Professional with 9+ years of experience in sales, guest services, product management, and hotel partnerships across the Caribbean and Europe. Proven success in exceeding sales targets, driving revenue, expanding hotel portfolios, and delivering high guest satisfaction. Highly adaptable, multilingual, and deeply familiar with the Caribbean tourism industry.

Executive Assistant at MIBA Management and Invest AG (2025-08 – 2026-03)

• Temporary employment during job search providing administrative support to the CEO

Travel Specialist & Product Manager at KARIBIKREISEN, Wildlife Expeditions Ltd. (2022-01 – 2025-12)

• Managed end-to-end travel sales for tailor-made Caribbean vacations, including consultation, itinerary creation, booking, and after-sales.
• Expanded hotel & destination portfolio in Antigua, Barbados, Dominica, Trinidad & Tobago and Guyana.
• Negotiated rates and coordinated with hotels, DMC's, and tourism partners.
• Achieved high booking-to-conversion rate through personalized support.

Administrative Assistant & Junior Consultant at Ethelred AG & Helvetia Consulting (2018-10 – 2021-07)

• Part time roles alongside studies in administration and consulting, supporting day-to-day operations through meeting coordination, scheduling, document management, and client communication.

Destination Representative at TUI (2016-07 – 2018-08)

• Represented TUI across multiple resort destinations, managing end-to-end guest experience in resort destinations, including airport welcomes, transfers, and hotel support.
• Sold excursions, car rentals, and add-on services, consistently achieving strong sales results.
• Managed guest issues, crisis situations, and on-site operations.

Client Onboarding Specialist at UBS (2015-12 – 2016-06)

• Supported Group Operations with client onboarding, FATCA remediation, compliance checks, and e-banking contract administration.

Destination Representative at Thomas Cook (2013-04 – 2015-06)

• Represented Thomas Cook across multiple resort destinations, delivering high-quality customer service while resolving guest needs with speed and professionalism.
• Led daily welcome briefings, promoted destination experiences, and upsold excursions using persuasive communication adapted to diverse audiences.
• Strengthened resort-guest relationships, resulting in consistently high guest feedback and repeat customer engagement.

Early Career Experience (2007-08 – 2013-03)

Early professional experience in banking and legal environments, including an all-round internship at UBS, temporary project work in banking operations, and an internship at a law firm.

Bachelor of Science in International Business Administration – Lucerne University of Applied Sciences and Arts (2018-09 – 2021-10)