Joël Pizzinato

Over 15 years of international experience in Operations, Customer Service, Supply Chain and business process transformation. Strong experience in managing cross-functional projects, business systems and digital tools, from business requirements and process design to implementation and user adoption. Worked closely with Customer Operations, Sales, Supply Chain, Finance and IT teams across international environments, with a strong focus on process efficiency, data quality and customer experience.

Hands-on, structured and comfortable managing multiple priorities and stakeholders. Fluent in English, with strong experience in multicultural environments.

Order Preparation Process Manager - Cellap Laboratoire SA – Cellcosmet & Cellmen - Châtel-Saint-Denis, Switzerland

(2024-11 - 2026-04)

Led end-to-end fulfillment (Pick-Pack-Ship) and production of finished goods (co-packing) operations within a regulated environment (ISO 9001, ISO 14001, ISO 22716, GMP), managing teams of up to 20 employees.

• Oversaw operational planning, capacity management, prioritization, and performance monitoring (OTIF, backlog, quality, productivity) in collaboration with Production, Supply Chain, Quality, and Commercial teams
• Drove continuous improvement initiatives focused on process standardization, workflow optimization, and operational efficiency
• Contributed to strategic transformation projects including site relocation, operating model evolution, Go Direct deployments, logistics optimization, and ERP/traceability enhancements

Order-to-Cash Manager - Customer Service & Operations Transformation Mission - Cellap Laboratoire SA – Cellcosmet & Cellmen - Châtel-Saint-Denis, Switzerland

(2023-04 - 2024-10)

Led Order-to-Cash and Customer Service operations, overseeing order management, invoicing, and export activities while managing teams of up to 20 employees.

• Monitored operational performance and drove process improvements in collaboration with Supply Chain, Finance, Logistics, Quality, and Commercial functions
• Structured OTC organization, procedures, KPIs, and operating practices to enhance efficiency, service quality, and business performance
• Supported growth and transformation initiatives including Go Direct transitions, e-commerce expansion, logistics integration, and process digitalization

Order Preparation Manager - Cellap Laboratoire SA – Cellcosmet & Cellmen - Châtel-Saint-Denis, Switzerland

(2020-01 - 2023-03)

Managed order fulfillment, secondary packaging, and international shipping operations, ensuring compliance with quality and regulatory requirements while leading teams of up to 20 employees.

• Coordinated daily activities, resource allocation, and operational workflows to ensure service reliability and delivery performance
• Implemented process improvements, operational standards, and performance management tools to enhance productivity, traceability, and quality
• Contributed to capacity expansion, Track and Trace project, new market launches, and logistics transformation projects

Customer Service & Logistics Administrator - Petit Toi Sàrl - Lausanne, Switzerland

(2019-03 - 2019-12)

Interim position.

• Managed order processing, invoicing, shipping, inventory control, claims and credit collections
• Coordinated replenishment with European suppliers and logistics partners
• Supported sales through customer advisory and product recommendations

Order-to-Cash Customer Service Team Leader - Elizabeth Arden / Revlon - Geneva, Switzerland

(2013-05 - 2018-02)

Managed OTC Customer Service across D-A-CH (+2500% Rev in 5 years), UK, Italy, Spain, and France markets.

• Supervised OTC operations and coordinated with Finance and Collections (up to 12 employees)
• Monitored KPIs (service level, OTIF, First Pass, backlog, cash flow, DSO)
• Partnered with Sales and Supply Chain to achieve monthly and quarterly sales targets and budget and monitor 3PL and consignments stock levels and sales, quotas management, launches etc.
• Optimized end-to-end order execution, all system and logistics transactions and managed dispute resolution processes, SOX control
• Participated in ERP upgrades, logistics transitions, distribution center 3PL relocation, and post-acquisition (by Revlon) integration projects

Customer Service & Product Manager - Aptar Group - Neuchâtel, Switzerland

(2012-04 - 2013-04)

• Managed Customer Service and Application Laboratory teams (up to 5 employees)
• Led new packaging product developments and customization projects (Pharma, Home & Beauty)
• Defined technical specifications and performed compatibility testing
• Managed product launches and S&OP coordination
• Monitored operational KPIs and budget vs. sales performance

Supply and Planning Manager - EVS SA (Nestlé Logistics Partner) - St-Légier, Switzerland

(2009-03 - 2011-01)

• Managed supply planning and forecasting for coffee and soluble beverage dispensing solutions across international markets
• Coordinated international logistics and supplier activities to support customer service levels
• Managed supplier relationships, monitored performance KPIs and drove continuous improvement initiatives

Customer Account Manager - EHL École Hôtelière de Lausanne - Lausanne, Switzerland

(2003-10 - 2009-02)

Service Support Manager - Service Delivery Account Specialist - Credit Collection Admin - PSINet Europe - La Chaux-de-Fonds, Switzerland

(1999-09 - 2003-08)

CAD Technician - LUWA AG - Zürich, Switzerland

(1995-05 - 1997-06)

Postgraduate Diploma ES - Business Management (EPD-ES) - esg-sfb, Swiss Superior School (2006 - 2008)

Federal Certificate - Civil Engineering Drafting - School of Arts and Crafts of Neuchâtel (EAN)