Kristina Lynch

Customer service and healthcare support professional with 10+ years of experience in client relations, phlebotomy, and case management. Skilled in patient care, HIPAA compliance, and conflict resolution, with a proven ability to optimize workflows and improve satisfaction.

Certified Phlebotomy

Technician, recognized for building trust, handling sensitive information, and supporting diverse client needs in fast-paced environments.

Phlebotomy Technician at Advocate Medical Group (2021-09 – Present)

• Perform venipunctures using vacutainer tubes, butterfly needles, and syringes, collecting specimens for an average of X patients daily.
• Protect patient safety through strict infection control, sharps disposal, and biohazard waste procedures.
• Organize daily workflow by prioritizing collection needs and coordinating with physicians.
• Enhance patient cooperation by explaining procedures, reducing retest rates and improving overall efficiency.
• Maintain accurate records and follow physician orders for therapeutic phlebotomy.

Customer Service Associate at UPS Store (2019-04 – 2021-09)

• Assisted 50+ customers daily with shipping, receiving, and retail transactions, ensuring high customer satisfaction.
• Utilized problem-solving strategies to resolve issues on first contact.
• Informed customers of promotions and services, improving sales and repeat business.
• Contributed to team success by opening/closing store, training new staff, and maintaining compliance with company policies.

Case Management Specialist / Data Entry Specialist at Case Management Solution Inc (2013-01 – 2015-01)

• Performed accurate and timely data entry of client and case information into company systems.
• Supported clients in navigating healthcare and legal processes while ensuring HIPAA compliance.
• Facilitated communication between medical providers, clients, and attorneys to advocate for injured persons.
• Managed high-volume case calls, ensuring timely follow-up and resolution.
• Applied de-escalation skills to resolve disputes and maintain client satisfaction.

Corrections Specialist / Customer Service Representative at Protocol Global Solutions (2009-01 – 2013-01)

• Provided rapid response in a 24-hour call center for law enforcement and parole inquiries.
• Worked with state and local law enforcement to ensure community safety and compliance with state/federal laws.
• Monitored diverse criminal populations using advanced GPS and cellular equipment.
• Prepared and dictated arrest reports, while ensuring proper documentation and reporting to the Deputy Chief of Parole.

– Waubonsee Community College (2011)

High School Diploma – Kaneland High School (2009)