Stephanie Manz

Operations and Hospitality Leader with 14+ years of experience managing restaurant, hotel, event, and customer operations in high-volume, fast-paced environments. Proven success in leading teams, workforce planning, recruitment, budgeting, and process optimization across diverse hospitality settings. Experienced in venue openings including operational responsibility during restaurant opening projects, operational coordination, customer support, logistics, and cross-functional leadership.

Recognized for creating structure in dynamic environments, improving workflows, and building high-performing teams through a hands-on leadership approach. International experience with strong communication and organizational skills.

Deputy Manager at Sarita's Café & Bistro (2026-04 – Present)

• Support operational setup and workflow implementation during a new venue opening
• Assist in workforce planning and operational structure development

Deputy Manager at Negishi (Familie Wiesner Gastronomie) (2025-01 – 2026-02)

• Led day-to-day operations across service and kitchen departments
• Managed workforce planning and scheduling for teams of 20+ employees
• Oversaw employee performance, coaching and team development initiatives
• Supported financial closing activities and operational reporting processes
• Introduced workflow improvements to increase efficiency and strengthen team performance

Customer Support & Online Operations Agent at Alstar Management AG (2024-01 – 2024-12)

• Managed customer support through email and digital communication channels
• Processed orders and ensured accurate and timely issue resolution
• Maintained product databases, website content, pricing and inventory information
• Supported online operational workflow and customer experience processes
• Delivered technical assistance and troubleshooting support

Assistant Restaurant Operation Manager at Outback Lodge (2023-02 – 2023-08)

• Managed daily operational workflows and staff scheduling activities
• Coordinated employee onboarding, training and performance management
• Maintained payroll, Invoicing and administrative records
• Managed inventory control and supplier coordination
• Resolved customer concerns while maintaining service standards

Restaurant General Manager at Le Mezzerie de Moudi (2022-06 – 2023-02)

• Directed restaurant operations, staffing and business performance activities
• Managed workforce scheduling and labor cost control initiatives
• Coordinated catering and event operations including weddings and private functions
• Supported budgeting and financial planning processes
• Ensured compliance with safety, sanitation and operational standards

Deputy General Manager at Kunsthaus Bar GmbH (2021-11 – 2022-04)

• Supported successful opening and operational launch of a new hospitality concept
• Developed HR structures and coordinated recruitment activities
• Led employee coaching, onboarding and performance review processes
• Implemented workflow improvements to optimize operational efficiency

Event Operations Supervisor and Restaurant Supervisor at The Dolder Grand Hotel – Restaurant Saltz (2020-01 – 2021-10)

• Coordinated operations across restaurant, event and guest service departments
• Improved communication between service, kitchen and hotel teams to enhance guest experience
• Led onboarding and staff training initiatives for teams of up to 25 employees
• Supported inventory management and financial reconciliation activities
• Optimized seating and operational workflows for events with up to 200 guests

Shift Leader + Barista / Operations Support at Hiltl AG & Maag Music and Arts AG (2012 – 2018)

• Supported hospitality operations across concerts, restaurants and large-scale events
• Trained and onboarded team members while maintaining operational procedures
• Assisted inventory management, accounting controls, setup coordination and logistics

Hospitality Management Course – Gastro Zurich (2025-02)

Korean Language and Culture Program – Konkuk University Korean Language Institute – Seoul, South Korea (2023-09 – 2024-05)

International Bartender Course – European Bartender School – Miami, USA (2019-01)