Livingstone Sepenou
Client Services and Operations Lead
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À propos
Detail-oriented Hospitality Management student (Associate Degree June 2027, Bachelor Dec 2028 - Ensign College/BYU) seeking Front Desk Manager position at Sofitel Abidjan / Marriott Abidjan. Proven ability to manage 100 plus guest interactions daily with 4.9/5 satisfaction, handle complaints, settling disputes, and ensure efficient check-in/out process.
Bilingual
English/French with proficiency in Opera PMS and Microsoft Office. Goal to maximize guest satisfaction and financial performance.
Expérience
Client Services and Operations Lead at Yango (2022 – 2023)
- Delivered exceptional service to 50-100 clients daily, 4.9/5 rating, 100% billing accuracy
- Managed cashiering, float, end-of-shift closing, reduced errors and revenue leakage
Driver at Taxi communal (2025 – 2026)
- Led operations in fast-paced environment, flexible evenings/weekends
- Demonstrated honesty, integrity, and leadership by example
Formation
License in gestion hoteliere et touristique – BYU, Salt Lake City, USA (2027)
Certificat in gestion hoteliere et touristique – Ensign College (2026)
Certificat BYU-Pathway Connect in Leadership, Communication – BYU, Salt Lake City, USA (2025)
