Rir

Customer-focused professional with experience in digital and phone support channels. I manage inquiries, incidents, and orders with a strong focus on problem-solving, effective communication, and meeting quality indicators. Accustomed to high-demand environments, I offer personalized alternatives and maintain clear, results-oriented communication. I bring practical experience in omnichannel support and request management for Customer Support and Chat Support teams.

Customer Support & Order Management - ABAN S.A.

(2024-01)

• Maintain constant communication with customers via chat and phone calls to inform about out-of-stock products, answer questions, and ensure a positive purchase experience.
• Manage more than 500 orders since starting in 2024, offering alternatives and substitutes aligned with customer preferences when a product is unavailable.
• Resolve order-related incidents while maintaining a 92% satisfaction rate (internal KPI), prioritizing customer service and agile problem-solving.
• Organize and prioritize order management while meeting established deadlines, ensuring accuracy, traceability, and quality in every operation under pressure.

Host / Service Coordination - Restaurante Emporio Lagomarsino

(2023-01 - 2024-12)

• Served diners in a high-turnover environment, managing customer flow and resolving inquiries and incidents immediately.
• Coordinated floor service and team communication to optimize response times and maintain quality standards under pressure.
• Anticipated customer needs and solved operational issues, ensuring service continuity during peak demand.

Receptionist – Guest Services - Hotel Galos & Lofts

(2022-01 - 2023-12)

• Managed check-in/check-out and comprehensive guest assistance, resolving inquiries and incidents quickly and personally.
• Provided support in restaurant and event areas, applying effective communication and problem-solving in face-to-face interactions.
• Maintained organization and quality standards, contributing to a positive experience for guests.

Technical Degree in Tourism Services - Tourism Services - Instituto Superior de Comercio Francisco Araya Bennet (2019-01 - 2022-12)