Franchesca Franta

To pursue a work from home position in the field of data entry and customer service where I can contribute my strong written and verbal communication skills as well as my precise and meticulous attention to detail

Wendy's (2009-01 – 2011-12)

• Interacted with Customers to Assure Quality and Satisfaction
• Managed Money
• Made sure Food Preparation Area was Always Sanitary
• Facilitating and tracking the employee's training program

Pino Gelato (2012-01 – 2012-12)

• Handled all Customer Issues with Understanding and a Satisfying Resolution
• Successfully Handled Crowds During Sales Events
• Set up Promotional Displays
• Kept a Tidy Store Front and Replenished Stock as Needed

Professional Security Consultants (2012-01 – 2013-12)

• Handle typical and crisis situations efficiently and effectively
• Provide quality customer service
• Friendly and professional demeanor
• Communicate effectively both orally and in writing for the purpose of public and employee interaction
• Write reports for all incidents, accidents, and medical emergencies
• Respond to emergencies, bomb threats, and alarms
• Enforce rules and policies of the property
• Responsible for the care and control of radios, keys, and other assigned equipment
• Work under pressure and with various levels of work activities

Synchrony Financial (2014-01 – 2017-05)

• Investigated account balances that are not completely paid
• Ensure follow up by phone to customer who has an account with negative activity
• Investigate and document customer's accounts
• Handling multiple calls at a time
• Resolve inconsistencies in accounts
• Answer customer inquiries about status of account
• Reach out to customers regarding missed payments, fraud, or misuse of account by phone, email or mail
• Assist manager with sending out data reports to the team
• Volunteer to manually dial customers who are three months delinquent on their bill, customers who have opted out of being called on the automated dialing system

Diploma – Austintown Fitch High School