Nicole Marcone

Results-driven operations leader with a track record of ranking top-store performance, exceeding sales plans, and slashing shrink through disciplined controls. Expert in team development, inventory management, and scalable process design.

Store/Operations Manager

• Elevated a $14M luxury store to #12 of 300 locations via operational excellence, staffing alignment, and performance management
• Surpassed sales plan by 8.3% through KPI management, workforce optimization, and streamlined daily operations
• Coached high-performing teams through hands-on leadership, accountability frameworks, and continuous performance feedback

Operations Lead/Process Improvement Specialist

• Led rollout of new systems, technology platforms, and SOPs, improving store performance and execution consistency
• Standardized operational processes into scalable, repeatable workflows, reducing cross-team friction and error rates
• Coordinated with supply chain partners to ensure shipment accuracy, on-time delivery, and inventory readiness

Inventory Manager/District Inventory Lead

• Achieved 100% inventory accuracy as district inventory lead through disciplined cycle count execution and team accountability
• Reduced shrink by 50% (0.4% → 0.2%) by strengthening inventory controls and loss prevention processes
• Maintained audit-ready compliance standards while overseeing CCTV, access control, alarms, and incident documentation

Bachelor of Arts - General Studies - University of Southern New Hampshire

Coursework - Hospitality & Recreation Management - University of New Hampshire