Alba Reyes

Bilingual and results-driven professional with a solid background in client success, talent acquisition/account management, hospitality, and operations management across international and remote environments. Skilled in leading teams, managing client accounts, and delivering outstanding customer service. Recognized for adaptability, collaboration, and a commitment to high-quality service.

Account Manager at HireLatam (2025-06 – Present)

• Manage a portfolio of up to 35 client accounts simultaneously across multiple search engagements, serving as the main point of contact between clients and the recruiting/delivery team.
• Coordinate candidate pipelines across open roles, tracking status, scheduling interviews, and following up with clients.
• Improved consistency of client follow-up, helping reduce response delays on pending requests and keep searches from stalling.
• Proactively identify and clarify process breakdowns between clients and candidates (e.g., overlapping interview steps), reducing miscommunication and missed steps during the hiring process.
• Handle client escalations and time-sensitive issues professionally, keeping stakeholders aligned and searches on track.
• Maintain accurate, up-to-date records of client and candidate activity in Trello and the company ATS.
• Tools used: Trello, Slack, Gmail, Recruiter Flow, Airtable.

Account Manager (Promoted) at Vendoroo AI (formerly Try Tulu) (2024-07 – 2025-05)

Promoted from Maintenance Coordinator based on strong performance.

• Led onboarding and managed key client accounts to ensure satisfaction, long-term retention and product adoption.
• Resolved inquiries and operational challenges quickly and professionally.

Maintenance Coordinator at Try Tulu (2023-06 – 2024-06)

• Coordinated maintenance for Property Managers using PMS (AppFolio, RentVine, Buildium, Propertyware, Meld).
• Communicated with vendors and clients to ensure timely resolution of service requests.

Patient Coordinator at Premium Care Plastic Surgery (2020-03 – 2023-06)

• Assisted clients with pre and post operative coordination.
• Scheduled meetings and served as liaison between medical staff and patients.

High School Diploma – INEM, Jose Manuel Rodriguez Torices (2004 – 2009)

University in International Business Management – Fundación Universitaria Tecnológico Comfenalco