Aleja Villada

Professional with drayage coordination and legal aid experience, adept at managing transportation logistics and guaranteeing legal compliance. Adept at keeping track of documents, arranging shipments, and assisting clients, vendors, and legal teams in communicating. Strong organizational skills, a dedication to delivering top-notch service in hectic settings, and proficiency in legal research, document production, and case management.

Appointment Setter at Kurios-Tesla (2025-02 – Present)

• Conducted outbound calls and follow-ups to pre-qualify prospects based on location, electricity usage, home ownership, and solar program eligibility.
• Educated prospects on solar benefits and incentives.
• Scheduled qualified appointments for sales consultants and maintained accurate CRM records of calls, conversations, and appointments.

Legal Assistant at Solimon Rodgers (2024-07 – 2024-11)

• Provided comprehensive administrative and scheduling support for attorneys and legal teams.
• Managed and coordinated court appearances, hearings, depositions, and tracked deadlines for legal documents and court filings to ensure compliance with court rules and procedural requirements.
• Maintained accurate calendars for attorneys and clients, proactively resolving scheduling conflicts and ensuring efficient time management.

Medical Scheduler/ Medical Interpreter at Got Liens (2024-01 – 2024-06)

• Managed patient scheduling and follow-up appointments while carefully verifying patient histories and current information to ensure accuracy.
• Scheduled appointments across multiple physicians' calendars and conducted reminder calls to reduce no-shows and improve clinic efficiency.
• Handled office logistics, including maintaining patient files, coordinating appointments, and collecting payments.
• Coordinated patient referrals with insurance providers and medical specialists, ensuring proper documentation in patient charts.

Drayage Coordinator at Primetime Global Logistics (2024-01 – 2024-01)

• Coordinated cargo movements between ports, rail terminals, warehouses, and distribution centers.
• Maintained accurate shipment records, invoices, and tracking documents.
• Served as primary contact between clients, carriers, and internal teams.
• Monitored inbound and outbound freight operations and provided timely updates to ensure on-time delivery.

Case Manager at Rob Levine (2023-06 – 2023-12)

• Collaborated with interdisciplinary teams to develop, implement, and evaluate client care plans.
• Assisted with client intake and maintained organized, confidential case files.
• Regularly reviewed and updated case plans to track progress, adjusted interventions as needed, and conducted follow-up assessments to ensure clients received appropriate ongoing support.

Logistics Dispatcher at GLT Logistics (2021-09 – 2023-06)

• Managed quotes and land freight services for FTL, drayage, and open deck operations.
• Responsible for pricing, negotiation, capacity securing, dispatch, and tracking.
• Served as GLT U Key Specialist and trainer, creating audiovisual materials and courses on logistics services, customer experience, and effective communication.

Customer Service Agent at Teleperformance (2021-01 – 2021-08)

• Provided exceptional customer service by resolving inquiries and complaints in a timely and professional manner.
• Demonstrated strong communication skills by actively listening and effectively communicating with diverse customers.
• Skilled in maintaining accurate records and documentation of customer interactions and transactions.

Certification Course in Logistics and Maritime Transportation – Edutin Academy (2024-09 – 2024-11)

Bachelor in Modern Languages – University of Quindío (2018-01 – 2024-01)

Certification Course in Integrated Management Systems – SENA (2011-01 – 2013-01)

Course in Logistics and Supply Chain Management – Universidad Europea (2024-10 – 2026-01)