German Guevara

Results-driven and adaptable professional with 4+ years of cross-functional experience across logistics coordination, fulfillment operations, and technical customer support. Proven background in managing high-velocity delivery environments, shift tracking, SLA compliance, and frontline equipment troubleshooting. Combines operational rigor with prior experience in fraud analysis, identity verification, and structured problem-solving, bringing strong bilingual communication and a continuous-improvement mindset to cross-functional teams.

Logistics Coordinator at Veho (2026-04 – Present)

• Serve as primary operational escalation point for warehouse technology disruptions, diagnosing mobile scanning terminals, application access issues, and regional network connectivity to maintain 100% shift uptime.
• Oversee regional dispatch schedules and tracking systems, ensuring rigorous data integrity, inventory visibility, and tight SLA fulfillment across high-velocity sorting hubs.
• Partner cross-functionally with hub operations, leads, and engineering teams to standardize SOPs, audit equipment custody, and resolve recurring technical bottlenecks with a bias for action.

Logistics Coordinator at RXO, Inc. (2024-10 – 2026-01)

• Coordinated high-volume freight distribution operations, monitoring transit milestones and managing digital custody logs for physical hub equipment and mobile handheld scanners.
• Delivered frontline floor troubleshooting for barcode scanning hardware, peripheral printers, and tracking portal errors, preventing distribution delays and ensuring smooth shift handoffs.
• Maintained accurate central database records across supply chain platforms, ensuring real-time shipment transparency and cross-team operational compliance.

Bilingual Technical Support Agent / Customer Specialist at Capital One (2023-05 – 2024-07)

• Delivered high-volume bilingual (English/Spanish) technical support, troubleshooting credential access, multi-factor authentication (MFA), and secure software endpoint configurations.
• Applied Bank-guided incident response workflows, conducting thorough root-cause analysis (RCA) on recurring technical defects and escalating complex tickets to Tier 2/3 engineering teams.
• Consistently surpassed First Contact Resolution (FCR) targets and CSAT benchmarks in a rigorous, ticket-driven service desk environment.

Fraud Analyst / Service Agent at Capital One (2022-03 – 2023-05)

• Enforced zero-trust identity verification protocols and multi-factor authentication checks to detect, isolate, and mitigate unauthorized account access and security anomalies.
• Authored meticulous audit trails, compliance documentation, and incident logs for high-risk accounts, ensuring complete adherence to financial data security standards.

Degree / Higher Education in Aeronautical Engineer – Fundación Universitaria Los Libertadores

International Commerce – SENA