Benjarq H

Bilingual Customer Service & Sales Agent

Talento

MedellínMiembro desde 6 de octubre de 2026

Bilingual customer supportBilling and payment assistanceCustomer retentionSales and upsellingCRM documentationIssue resolution

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Bilingual customer supportBilling and payment assistanceCustomer retentionSales and upsellingCRM documentation

Sobre mí

Bilingual customer service and sales professional with experience in contact center operations, billing support, retention, and upselling. Skilled at assisting English and Spanish-speaking customers, identifying needs, offering suitable solutions, documenting interactions accurately, and meeting performance metrics in fast-paced service environments.

Experiencia

Teleoperator/Contact Center at Travel Plus SAS (2022-11 – 2023-02)

Delivered satisfactory customer service, effectively resolved client issues, and provided information about desired travel packages (B2C). Sold packages to retail travel agencies (B2B).

Customer Service Agent at Nearsol Colombia (BPO) (2024-06 – 2025-05)

Assisted Georgia Natural Gas customers in English and Spanish with billing, payments, retention, and service inquiries while meeting performance metrics.

Sales at Fusion CX Colombia (2026-11 – Present)

Optimum Mobile Universal Agent, providing customer troubleshooting, counseling, retention discounts, and upgrade sales through strong soft skills daily.