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Academic Baccalaureate degree, good verbal fluency, ease in the customer service area, technology management; B2 - C1 level English certificate and certificate in Java and HTTP programming. Excellent empathy when dealing with customers, which allows finding adequate solutions for each corresponding case with ease and respect.
Bilingual agent in the Customer Care and Retail Support area in ATT campaigns providing assistance to customers and vendors associated with ATT with mobile plans.
