Federico Ramirez
Bilingual Agent - Customer Care and Retail Support
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Sobre mí
A highly motivated and detail-oriented professional with a High School Degree from Unilatina. Possesses strong verbal fluency in English (B2 level) and exceptional customer service skills. Adept at managing technology-related tasks and demonstrating empathy in client interactions. Committed to providing efficient and respectful solutions tailored to individual client needs.
Experiencia
Bilingual Agent - Customer Care and Retail Support - ATT
Provided bilingual support to customers and vendors, addressing inquiries and resolving issues related to mobile plans. Enhanced customer satisfaction by clearly communicating complex information and ensuring operational efficiency.
Medical Interpreter - Optum Campaigns - United Health Care
Facilitated medical interpretation services for retired individuals in the United States, ensuring smooth communication regarding medical accounts, benefits, and medications. Improved client trust and satisfaction through accurate and compassionate interpretation.
Bilingual Agent - Collections Department - Sutherland
Managed collections processes as a bilingual agent, resolving customer accounts. Demonstrated strong problem-solving skills in a high-pressure environment.
Educación
High School Degree - Unilatina
