Felipe Lopez
Tracking - Dispatcher - Logistics Coordinator
Talento
Bogotá, Bogotá D.C.Miembro desde 9 de octubre de 2023
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Sobre mí
- Bilingual tracking agent in charge of follow important loads and Backoffice support to a logistics company on US.
- Providing active assistance to carriers, brokers, drivers and customers regarding the load assigned, billing process, invoices, rate confirmation, appointment setter with facilities and all the communication between customers and brokers.
- Management of sensitive information.
Experiencia
WORK EXPERIENCE
Mar. 2022 – Aug. 2022 TELEPERFORMANCE Bogotá, Colombia
- Bilingual agent in charge of handling clients for an American bank, dealing with credit card fraud situations, tech issues with the app or the web page.
- Providing active assistance in any difficulties that the customer may experience with the credit card, balance, billing cycle, transactions, rejections and fraud.
- Customers Documentation management
Aug. 2022 – Aug. 2023 Lean Solutions Group Logistics Coordinator •
- Bilingual tracking agent in charge of follow important loads and Backoffice support to a logistics company on US.
- Providing active assistance to carriers, brokers, drivers and customers regarding the load assigned, billing process, invoices, rate confirmation, appointment setter with facilities and all the communication between customers and brokers.
- Management of sensitive information.
Educación
EDUCATIONAL
2007 - 2012 Soacha Cundinamarca - BASIC ELEMENTARY SCHOOL Almirante Padilla Military School
2013 - 2018 Soacha Cundinamarca TECHNICAL BACHELOR Almirante Padilla Military School
2016 - 2018 INTERNACIONAL TRADE TECHNICIAN Soacha Cundinamarca SENA
