Nestor Alvarez

Operations and Order Management professional with 4+ years of experience supporting U.S.-based manufacturing & transportation. Experienced managing end-to-end order workflows, ERP operations, logistics coordination, transportation documentation, accounts payable processes, warehouse support, warranty operations, cross-functional communication, Vendor follow ups, Shipping and tracking orders. Hands-on experience in Oracle cloud and EBS, JD Edwards (JDE), Salesforce (Tavant SLM), Outlook, Excel, Lotus Notes, transportation documentation systems, khameleon Software, Dealer portals & Monday.com Management Software.

Recognized for rapidly adapting to new workflows and quickly mastering new tools and projects, while maintaining operational continuity and alignment—prioritizing the alignment of processes with client-issued guidelines to resolve cross-functional issues and support high-volume business operations.

Sales Support Coordinator II at Avanto | MillerKnoll (2024-01 – Present)

• Coordinate end-to-end warranty operations supporting one of the largest furniture manufacturers in the United States.
• Process purchase orders, warranty claims, replacement shipments, and service documentation using Oracle ERP and JD Edwards.
• Improve operational accuracy by validating dealer invoices, technician documentation, and warranty records before processing.
• Coordinate cross-functional workflows between dealers, warehouses, technicians, logistics teams, and internal departments.
• Support order fulfillment from initial claim until shipment and tracking, ensuring accurate documentation throughout the process.
• Execute daily operations across:
• Oracle EBS (Creating warranty POs).
• JD Edwards (entering orders to the warehouse print batch and receiving alerts from the inventory).
• Salesforce (Receiving warranty claims for processing and assigning cases to the right departments).
• Outlook (Receiving emails and requests from the service order team, working with mailboxes, tags and TO DO lists.)
• Lotus Notes (Receiving Non-bills and field service labor requests for warranty, replacement parts evaluation and Qty).
• Excel (working with big aging reports, big lists of pattern numbers, Budget numbers, reports, statements, KPIs, handling shipments and tracking follow up).
• Khameleon ERP processing orders, track logistics milestones, and manage vendor communication logs.
• Monday.com Developed and maintained project tracking boards to streamline workflow visibility across internal departments.
• Conducted daily vendor follow-up with furniture manufacturers to monitor production timelines and ensure on-time order fulfillment.
• Tracked and verified shipping confirmations and carrier tracking numbers, updating internal databases to maintain 100% data accuracy.
• Resolved shipping delays and order discrepancies proactively by maintaining direct lines of communication with manufacturers.

FTL Logistic Coordinator at Lean Solutions Group | GlobalTranz (2022-11 – 2024-01)

• Managed transportation accounts payable workflows supporting high-volume Full Truckload (FTL) operations.
• Verified transportation invoices, BOLs, PODs, rate confirmations, and carrier documentation to ensure payment accuracy.
• Execute daily operations across:
• Oracle Cloud (Creating Pos, creating payment batches, updating banking information, downloading payment reports).
• Salesforce (Receiving requests and claims from the carriers and factor companies, Assigning cases to different departments).
• Outlook (working with mailboxes, tags and TO DO lists.)
• Excel (working with big aging reports, Budget numbers, reports, statements, KPIs).
• Command center (Checking Statuses of the load, possible fees during shipment, discounts and insurances charges, carrier details and load history, sales agreements and payment terms).
• Reduced payment delays by validating carrier information, banking details, ACH records, and transportation agreements before processing.
• Coordinated communication among carriers, brokers, factoring companies, and internal accounting teams.
• Processed Oracle ERP payment requests and maintained Salesforce operational queues supporting transportation operations.
• Resolved accessorial charges including detention, layover, lumper fees, driver assistance, and insurance-related adjustments.

Caregiver Support Coordinator at Anchora | Ultimate Care (2021-08 – 2022-11)

• Managed approximately 100 inbound calls daily while maintaining service quality in a fast-paced healthcare environment.
• Coordinated caregiver scheduling, patient communication, payroll inquiries, and operational requests.
• Improved scheduling continuity by coordinating schedule changes between caregivers, patients, and care coordinators.
• Escalated patient concerns and emergency situations while maintaining accurate operational documentation.
• Supported administrative workflows involving scheduling, communication, documentation, and service coordination.

English as a Second Language (ESL) – Centro Cultural Colombo Americano

Aircraft Maintenance Technician (3 semesters) – Protecnica S.A.S