Luis Angel Estrada

Dynamic, versatile, and detail-oriented professional with a strong track record in bilingual customer service, advanced technical troubleshooting, and healthcare Revenue Cycle Management (RCM). Proven expert at managing high-pressure situations, navigating complex medical billing systems, and resolving technical inquiries in English. Recognized for strong interpersonal capabilities, precise analytical thinking, and a collaborative mindset that ensures client satisfaction and operational efficiency.

RCM Specialist (Revenue Cycle Management) at Health Prime

• Managed and streamlined prior insurance authorizations using ICD and CPT medical coding standard systems.
• Contacted insurance organizations directly to secure net authorizations and verify extensive coverage parameters.
• Collaborated with medical practices and doctors' offices to retrieve, verify, and document critical patient information.

Technical Support Representative (Fitbit Account) at Concentrix

• Delivered advanced device troubleshooting and end-to-end problem resolution entirely in English for global clients.
• Diagnosed, analyzed, and solved hardware, software, and synchronization errors on wearable devices.
• Utilized active listening and clear communication to break down technical steps for non-technical users.

Customer Service Representative (Automotive Line) at Konecta

• Provided critical, empathetic customer care in Spanish for a leading auto insurance campaign.
• Managed high-volume inbound emergency calls, de-escalating stressful situations with agility and precision.
• Coordinated immediate roadside assistance and mobilized emergency response protocols to assist drivers in crisis.