Manuela Hurtado
Bilingual Executive Assistant | Operations & Customer Support | Team Leadership Experience
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Sobre mí
Proactive and results-driven professional with experience in customer service leadership, team supervision, administrative operations, and digital marketing. Strong skills in team coordination, performance monitoring, communication, and problem-solving. Recognized for responsibility, adaptability, and the ability to manage multiple tasks in fast-paced environments.
Experiencia
Customer Service Team Leader (Supervisor) at BPO Labs (2025-05 – Present)
Backup supervisor and Customer Service Team Leader responsible for supervision and performance monitoring of customer service agents.
- Supervision and performance monitoring of customer service agents
- Coaching, feedback sessions, and performance improvement plans
- Support in conflict resolution and operational decision-making
- Monitoring KPIs and quality assurance metrics
- Team organization, shift coordination, and task follow-ups
- Strong leadership, communication, and problem-solving skills
Customer Service Agent at BPO Labs (2024-11 – 2025-05)
Customer service agent providing professional support and administrative assistance.
- Appointment scheduling and calendar management
- Professional phone call handling and customer support
- Payment processing and financial transactions
- Email correspondence and business communication
- Follow-ups and task coordination
- Administrative support and office management
- Strong organizational and multitasking skills
- Proactive, detail-oriented, and problem-solving mindset
- Backup supervisor
Social Media & Marketing Manager (Part-time) at Moliendo Maní – Family Business (2025-01 – Present)
Part-time social media and marketing manager responsible for digital presence and brand development.
- Management of social media platforms (Instagram and digital content)
- Creation of marketing strategies to increase brand visibility and sales
- Design of promotional content, menus, and visual branding
- Customer interaction, order coordination, and online communication
- Development of brand identity and digital presence
- Planning promotions and campaigns for local sales growth
Administrative Assistant (Part-time) at Amabi Innovación Biomédica – Family Business (2024-11 – 2025-05)
Part-time administrative assistant supporting biomedical business operations.
- Customer reception and support
- Proficient use of administrative software and tools
- Maintenance of biomedical equipment and legal documentation for healthcare providers
Food Service Staff | Summer Work and Travel at YMCA of the Rockies Estes Park Center (2024-05 – 2024-08)
Food service staff during summer work and travel program.
- Customer service, food preparation, and cash register operation
- Cleaning, maintenance, and inventory control
- Supervision of operational processes
Educación
Civil Engineering in Civil Engineering – Universidad del Cauca (2021-01)
Technical High School Diploma in Software Development – Colegio Técnico Comfacauca (2021-01)
