Mario Hoyos
Virtual assistant, Back office assistant
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Sobre mí
9 months working as virtual assitant.
Tech-savvy individual with strong communications skills.
Willing to learn and adapt the company. Efficient in what I do, collaborative and self motivated.
Experiencia
Back office assistant - Concentrix VGA Customer Management
- Managed excel data bases and dedicated platforms to ensure all the interns meet the critiria that was needed.
- Proccesing sensitive information and mantaining good procedures was key to the succes of the project.
Compliance support - Concentrix VGA Customer Management
- Collaborated with a team of 5 to ensure the company complies with the State parameters.
•Delivered a 98% of excellence in the requirements of the state for the teachers and mentors certification.
Customer assistant - Concentrix VGA Customer Management
•Managed to deliver great customer service by dealing with several emails and phone calls answering questions and resolving issues related with the program.
- Delivering customer services as a member of a team that consistently meet custommer-satisfaction.
Educación
Universidad Salazar y Herrera
Administración de empresas - Currently studying
