Natalia Quintero

Detail oriented and bilingual Biologist (C1 English) with over 5 years of experience bridging the gap between teaching natural science, healthcare services and client communications. Proven expertise in medical interpretation (8 months), US healthcare/pharmacy customer support, data documentation, and compliance with HIPAA regulations. Skilled in managing logistics, administrative workflows, and educational programs.

Seeking to leverage strong analytical skills, medical terminology mastery, and remote communication expertise in a new work possition.

Medical & Bilingual Interpreter (English - Spanish) at Teleperformance Colombia (2025-09 – Present)

• Facilitate accurate communication as a real-time bridge between English-speaking healthcare providers and Spanish-speaking patients.
• Apply advanced medical and anatomical terminology to ensure precise, empathetic, and efficient transmission of clinical data.
• Handle data privacy protocols in full compliance with HIPAA regulations to safeguard sensitive patient medical records.
• Managed confidential financial communications between bank employees and global clients with high accuracy and professional discretion.

Customer Service Representative (US Healthcare & Pharmacy) at Everise Colombia (2024-04 – 2025-04)

• Guided US healthcare users through technical troubleshooting on mobile apps and websites, resolving inquiries or escalating complex technical issues.
• Coordinated logistics between patients and local pharmacies to streamline medication refills, prescription management, and account updates.
• Managed end-to-end shipping support, resolving missing, damaged, or product shipments by tracking packages and communicating with couriers.

Secondary School Teacher – Environmental Monitoring & Biology at Secretary of Education of Medellin (2018-10 – 2023-04)

• Designed and executed learning strategies for 10th and 11th-grade students to master technical skills in environmental monitoring and biological applications.
• Managed operational logistics for academic field trips, safety protocols, and laboratory sessions in partnership with SENA.
• Administered performance evaluations and maintained continuous communication with guardians and institutional stakeholders regarding academic milestones.

Bachelor's Degree in Biology – Universidad de Antioquia (2015)

Diploma in Pedagogy – Universidad Autónoma Latinoamericana (2019)