Old school Dominican

Data-driven Retail Operations Leader with 13+ years of progressive experience at Whole Foods Market, advancing from Purchasing to Team Leadership and Department Management. Managed a high-volume operation generating approximately $2M monthly / $24M annualized while leading teams, optimizing labor, controlling inventory, executing merchandising programs, and delivering strong customer experiences. Hands-on with Honeywell and Zebra handheld devices, Kronos, Workday, EKG Pro, Carta, Sage, Microsoft Office, DVO, RELEX, Amazon Seller Central, inventory accuracy, cycle counting, e-commerce fulfillment, KPI management, purchasing, vendor relations, food safety, bookkeeping/accounting, time & attendance, and talent development.

Department Manager / Team Leader at Whole Foods Market (2017-01 – 2026-12)

• Led a high-volume grocery operation generating ~$500K weekly / $2M monthly / $24M annualized, ~40% of total store revenue.
• Directed ~30 team members, including supervisors and specialized purchasing/procurement staff, across sales, labor, inventory, merchandising, receiving, productivity, and customer experience.
• Used Kronos for schedule creation, timekeeping, attendance tracking, schedule compliance, labor coordination, and team scheduling.
• Used Workday for job dialogues, performance discussions, corrective actions, employee development, and leadership follow-up.
• Used EKG Pro and Carta to support team-management processes, employee documentation, and organized record keeping.
• Used Microsoft Excel and Outlook for business communication, reporting, sales/labor analysis, scheduling, data tracking, and operational follow-up.
• Supported hiring and staffing needs using Sage, including candidate processing and hiring-related administrative tasks.
• Used DVO ordering systems to support ordering, replenishment, inventory availability, and department operations.
• Used Honeywell and Zebra handheld devices for daily date checking, cycle counts, on-hand audits, location verification, inventory adjustments, discrepancy resolution, and exception reporting.
• Monitored scan-vs.-sold results to identify item/location accuracy issues; investigated oversold conditions and shrink trends and coordinated corrective action.
• Used Amazon Seller Central and internal e-commerce systems to monitor live item sell performance, out-of-stock conditions, order accuracy, and Item Not Found (INF), managing performance toward an under-2% INF target.
• Executed RELEX planograms, resets, seasonal transitions, new product placement, and merchandising changes while coordinating inventory and labor.
• Performed pricing-accuracy checks and daily safety/operational checks; maintained food-safety, organic-integrity, and third-party inspection compliance.
• Drove #1 quarter-to-date regional ranking across 94 stores at the June inventory count; finished prior year #19 overall.
• Led high-volume receiving and overnight operations to 65 CPH standards; recruited, trained, coached, and developed future leaders.

Grocery Assistant Team Leader at Whole Foods Market (2015-01 – 2017-12)

• Supported store grocery operations, team leadership, inventory control, merchandising, scheduling, and execution of company standards.
• Supervised and developed team members across scheduling, training, productivity, inventory counts, replenishment, and department accountability.
• Led a full store renovation in Edgewater, coordinating cross-functional teams while maintaining operations and minimizing customer disruption.

Purchaser Specialist at Whole Foods Market (2013-01 – 2015-12)

• Managed purchasing across Specialty, Grocery, Dairy, and Frozen departments; analyzed sales and inventory data to support availability, sales, and waste reduction.
• Negotiated with vendors, managed product assortment and seasonal planning, and aligned purchasing with business objectives.

Business / Retail Operations – Hudson County Community College (2013-01 – 2015-12)