Alex Monge
IT Support & Infrastructure Engineer
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Sobre mí
Computer Systems Engineer specialized in IT support, systems administration, and infrastructure maintenance. Experienced in diagnosing technical issues, optimizing workstation availability, managing network configurations, and maintaining operational security. Proficient in Windows/Linux administration, structured troubleshooting, and technical documentation.
Experiencia
IT & TECHNICAL SUPPORT INTERN at Instituto Nacional de Aprendizaje (INA) (2026-04 – Present)
- Resolved 95%+ of hardware and software incidents within established SLAs by standardizing diagnostic workflows across campus infrastructure.
- Maintained 99% operational uptime across 100+ user workstations through proactive preventive maintenance and rapid incident resolution.
- Authored technical documentation and SOPs—including system partition and disk maintenance procedures—reducing recurring Level 1 support ticket volume.
ELECTRICAL MAINTENANCE ASSISTANT at Castillo Country Club (2022-10)
- Deployed structured network cabling and electrical circuits, maintaining 100% compliance with industrial safety and physical networking standards.
- Diagnosed and repaired system faults across electrical and network infrastructure, minimizing operational downtime during high-occupancy hours.
- Supported physical infrastructure maintenance, ensuring high equipment reliability and safe power distribution for critical hardware.
Educación
Bachelor's in Computer Systems Engineering – Universidad Fidélitas (2026-10)
Associate in Electrical Engineering – Colegio Técnico Profesional de Heredia (2022-11)
