Arleen Astúa

Results-driven professional with a diverse background in sales, data analysis, and customer relationship management. Expert in cultivating strong client relationships to drive sales growth and enhance customer satisfaction. Proven ability to use data insights to optimize business performance and manage risk through in-depth credit assessments.

RISK AND COMPLIANCE ANALYST - Equifax

(2018-01 - 2018-12)

Maternity Coverage

• Managed confidential client information for highly regulated industries like casinos and banks, ensuring compliance with strict data security protocols. This experience demonstrates my ability to build trust and maintain discretion, which is essential for developing strong client relationships.
• Conducted in-depth risk analysis to support informed decision-making, showcasing my ability to assess client needs and provide strategic solutions.
• Contributed to smooth departmental operations by discreetly managing sensitive information, highlighting my attention to detail and ability to support business continuity.

SALES CLERK - Britt Group

(2016-01 - 2018-12)

• Cultivated a positive experience for a diverse, international clientele, leveraging fluency in both English and Spanish to build rapport and drive sales.
• Supported sales management in achieving daily revenue goals by managing efficient store operations and accurately processing all sales transactions.
• Boosted customer satisfaction and loyalty by providing personalized product recommendations and maintaining a wellorganized sales environment, which fostered repeat business.

PHYSIOTHERAPIST & BUSINESS OWNER - Althea Fisioterapia

(2013-01 - 2016-12)

• Provided comprehensive physiotherapy treatments, tailored to individual client needs, while managing all aspects of the business independently.
• Oversaw administrative functions, including billing, scheduling appointments, and managing client records, to ensure smooth daily operations.
• Developed and curated social media content to promote services, engage with the community, and enhance brand visibility. Demonstrated commitment and flexibility by working nights and weekends to accommodate client schedules and maximize service availability.

BILINGUAL KEYER - Equifax

(2012-01 - 2013-12)

• Conducted detailed reviews of credit information for a range of companies, supporting accurate credit evaluations and lending decisions.
• Utilized bilingual skills to process and verify data efficiently, ensuring compliance with Equifax's data standards and industry regulations.
• Contributed to maintaining high data accuracy and integrity, essential for supporting creditworthiness assessments for diverse business clients.

GRADUATE IN PHYSIOTHERAPY - Physiotherapy - Universidad Americana (2007-01 - 2011-12)