Priscila Piedra

Business Analyst

Talento

El Tejar, El Guarco0Miembro desde 16 de febrero de 2023

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Sobre mí

Goal-oriented, business analyst and issue resolution, with over 5+ years of experience and proven success in sales, developed hard-working customer account manager, proven ability to reduce case resolution times and increase overall customer satisfaction. Worked with a variety of customer communication platforms and improving efficiency in handling customer queries. Be able to build and maintain positive client relationships.

Enthusiastic strategic problem-solver, self-directed, optimistic, and influential. Focus on team objectives, quality, cost control and efficiencies.

Experiencia

EXPERIENCE & ACCOMPLISHMENTS

Customer Service and Retentions Support Services Group. Currently working

 Provide proactive technical support and troubleshooting to users of the online platforms

 Manage customer queries related to resume service

 Exceeded quantitative on customer satisfaction, customer retention and inquiry volume

 Deal management and commercial negotiation of the entire opportunity (from open to close) for renewals

 Effective sales techniques

 Actively maintained and updated customer accounts in Live Career, Zety, My Perfect Resume,

Resume Now, etc.

 Prepare proposals by verifying previous contract terms and conditions. Negotiate and develop renewal agreements based upon rate calculations by leveraging consumer price index while staying revenue recognition compliant

Customer Service Representative Teleperformance. 2022

 Educate customers products and internet plans.

 Manage customer queries related to internet service.

 Provide customers with items listed on their invoices.

 Design and implement client retention strategies to increase loyalty and retain business.

 Analyze customers implement retention strategies and compile reports for sales managers.

Business analyst.