Axell Rojas

IT Support and Systems Administration professional with hands-on experience in 24/7 mission-critical operations under strict SOP/SLA and ITIL-aligned frameworks. Skilled in Windows Server, Active Directory, VMware virtualization, and Microsoft 365/Azure administration, including Microsoft Intune, Entra ID, device management, and endpoint security. Backed by a Coursera Networking Specialization (Akamai Technical Academy) covering Linux systems, network protocols, TCP/IP services, and security fundamentals, alongside CCNA and CompTIA A+ training.

Currently completing a Bachelor's Degree in Systems Engineering, with in-progress certifications in identity administration (SC-300), endpoint management (MD-102), and cloud fundamentals (Azure AZ-900). Proven ability to adapt to rotating shifts, maintain accurate incident documentation, and stay composed under pressure in production-critical, high-availability environments.

Technician Operator at Intel Corporation (2023-01 – 2025-01)

• Monitored and validated automated production systems in a 24/7 mission-critical environment via Intel's proprietary process-control software, proactively reading logs and graphs to catch anomalies before they impacted uptime.
• Diagnosed and resolved equipment errors within SLA-defined response windows, escalating complex cases through the correct support tier to keep systems running with minimal disruption — the same triage discipline used in IT incident management.
• Owned shift passdowns, system setups, calibrations, and verification checks across a 24/7 operation, maintaining precise incident and status documentation for Team Leaders and cross-shift continuity.
• Operated TSX-certified die-attach equipment for server chipset production — a highly precise process previously restricted to L2/L3 technicians — under strict thermal, vacuum, and gas (oxygen/nitrogen) parameters.
• Sustained consistent performance and attention to detail through 4x3 rotating night shifts (6 PM–6 AM, rotating every 6 months) in a high-pressure, shared work-cell with operators, technicians, and engineers.

CCTV Operator at EYK Security (2022-01 – 2022-12)

• Delivered proactive, enterprise-wide monitoring of CCTV networks and access-control systems, identifying and documenting security incidents in real time and coordinating high-priority escalation protocols.

Bachelor's Degree in Systems Engineering – Fidélitas University (2029)

Technician Degree in Web Development – Fidélitas University