Carlos Charrualde

Bilingual professional with experience in real-time English–Spanish interpretation across medical, financial, and customer service settings. Skilled in delivering accurate, culturally appropriate communication while maintaining confidentiality and compliance in high-pressure environments. Background in customer support, technical troubleshooting, and client communication with U.S.-based companies. Proven ability to handle high-volume interactions, adapt to diverse accents, and ensure clarity and precision in every conversation.

Talento

HerediaMiembro desde 31 de marzo de 2026

Real-time English–Spanish interpretation and translationAccuracy, active listening and message retentionConfidentiality and compliance in sensitive environmentsCustomer success, communication and problem resolutionSalesforceFive9Workflow optimizationCross-cultural communication (EN/ES) and adaptabilityAI automation toolsSales techniques

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Sobre mí

Bilingual professional with experience in interpretation, sales, customer success, technical support and AI automation solutions for United States–based clients. Strong background in real-time English–Spanish interpretation, delivering accurate, culturally appropriate communication in high-pressure environments. Proven ability to manage sensitive information, maintain confidentiality, and meet strict quality standards.

Experiencia

Web and AI Automation Consultant at Independent Contractor (2023-07 – Present)

Founded and operated a service business providing websites, AI chatbots and automation systems to clients in the United States. Led end-to-end sales cycles and ongoing client success. Implemented automated workflows and ensured high customer satisfaction.

Founded and operated a service business providing websites, AI chatbots and automation systems to clients in the United States
Led end-to-end sales cycles and ongoing client success
Implemented automated workflows and ensured high customer satisfaction

Interpretation Specialist at TransPerfect (2023-04 – 2023-09)

Provided real-time English–Spanish interpretation for medical, financial and customer service interactions.

Delivered accurate, word-for-word interpretation while maintaining meaning and tone
Maintained strict confidentiality and compliance with industry standards (HIPAA-like environments)
Demonstrated strong active listening, memory retention and note-taking skills
Adapted quickly to different accents, terminology and high-pressure scenarios
Consistently met quality assurance and productivity benchmarks

Customer Support Specialist at Smile Direct Club (2022-04 – 2023-01)

Delivered multi-channel support resolving billing, orders and technical issues. De-escalated complex cases and ensured high customer satisfaction.