Danny Arburola
Senior Help Desk Specialist
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Sobre mí
I started as Service Desk T1, helping the customers with their password reset, account creation, printer set up, and all of that on the phone, and taking care of the customers as well.
I grew up as a non-voice Agent working offline tickets and later on, being the Queue Manager for their ticket system, based on my coworker’s ability to solve specific tasks, such as multitasking, teamwork, and a lot of communication. In that way, I was in charge of the workflow of the Non-Voice Queue.
Use of 3rd Party Programs and their Admin rights.
Azure for Microsoft, Cisco for VOIP.
Experiencia
BAKERY MACHINERY ASSISTANT (1/9/2021–1-1-2022) Grupo Ferguis
SERVICE DESK SPECIALIST (14/3/2022-3/7/2022) Pertec Global Services
NON-VOICE SUPPORT SPECIALIST-QUEUE MANAGER (4/7/2022–22/9/2023) DXC Technology
Educación
Bachiller en Educacion Media y Tecnico Medio en Redes en Colegio Tecnico Profesional de San Isidro
