Wilson Chaves
Help Desk Support Specialist
Talento
San José, San JoséMiembro desde 9 de febrero de 2026
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Sobre mí
- Provided technical support across multiple departments for hardware, software, and user access.
- Resolved incidents and requests using a ticketing system, meeting SLA requirements.
- Supported Windows and Linux environments, performing basic system and user troubleshooting.
- Troubleshot network connectivity issues (IP, DNS, VPN, printers, Wi-Fi).
- Escalated complex issues to senior teams and vendors following standard procedures.
- Maintained IT inventory, monitored systems, and handled equipment purchases and deployments.
Experiencia
- Provided technical support across multiple departments for hardware, software, and user access.
- Resolved incidents and requests using a ticketing system, meeting SLA requirements.
- Supported Windows and Linux environments, performing basic system and user troubleshooting.
- Troubleshot network connectivity issues (IP, DNS, VPN, printers, Wi-Fi).
- Escalated complex issues to senior teams and vendors following standard procedures.
- Maintained IT inventory, monitored systems, and handled equipment purchases and deployments.
Educación
Cisco CCNA V7
Enterprise Networking, Security, and Automation
