Fernando Ch Pittier
Highly versatile and results-driven professional with over 25 years of experience bridging the gap between customer service and digital technology
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Sobre mí
A highly versatile and results-driven professional with over 25 years of experience bridging the gap between customer service and digital technology. Proven track record in Sales, Client Retention, and Customer Support within the finance, telecom, and travel sectors. Additionally, I possess deep technical expertise in Web Development, Graphic Design, SEO, and Project Management.
I am a bilingual (B2+) leader known for solving complex problems, building strong client relationships, and managing teams to achieve business objectives.
Experiencia
CS Credit Agent at Merrick Bank - Teleperformance San José, CR (2023-10 – Present)
- Manage high-volume inbound calls providing premium credit card services including payments, card requests, and retention.
- Act as Floor Support Assistant for new hires, providing real-time guidance and troubleshooting.
- Achieve client retention targets by utilizing persuasive communication to resolve disputes and retain cardholders.
Wagering and Horse Raising Clerk at Web Design Solutions S.A
- Delivered exceptional support to a high-volume customer base in the online gaming industry.
- Resolved complex account issues while maintaining a professional attitude under pressure.
- Exceeded performance metrics for customer satisfaction.
Customer Service Representative at Mangostin Inc (Betphoenix)
- Delivered exceptional support to a high-volume customer base in the online gaming industry.
- Resolved complex account issues while maintaining a professional attitude under pressure.
- Exceeded performance metrics for customer satisfaction.
Customer Service Agent at Tobraso S.A (5dimes)
- Provided efficient and accurate support to clients via phone and email.
- Maintained deep understanding of company policies to ensure first-call resolution.
Retention Agent (Telecom) at Support Services Group
Customer Service & Sales (AT&T / DirecTV) at Sykes
Real Estate Agent at The Costa Rica Team
Hotel Receptionist & Tour Operator at Villa Roca
Educación
Bachiller en Educación General Básica in General Education – Liceo de Costa Rica
Vocational Training in Vocational Training – Instituto Nacional de Aprendizaje (INA)
