AP Principal Accounting Specialist at NATIONAL INSTRUMENTS – EMERSON ELECTRIC (2023-01 – Present)
- Employee Expense Report Auditing: Conducted comprehensive audits of employee expense reports ensuring compliance with company policies and accurate financial reporting.
- SOX Controls Auditing: Performed Sarbanes-Oxley compliance audits, ensuring adherence to internal controls and regulatory requirements
- Ticket Management: Reviewed, categorized, and assigned internal and external customer tickets to appropriate departments for resolution
- Payable Process Auditing Accounts: Verified proper invoice entry into financial systems, ensuring accuracy and compliance with established procedures
- Corporate Account Management: Managed all corporate accounts for vendor payments, maintaining relationships and ensuring timely processing
- Supplier Setup: Managed new supplier onboarding process, including documentation and system setup
- Bank Setup: Coordinated banking relationships and account setup procedures
- Maintained 99%+ accuracy rate in expense report auditing
- Implemented process improvements reducing invoice processing errors
- Successfully managed corporate vendor relationships
- Ensured 100% SOX compliance during audit periods
Team Supervisor at NATIONAL INSTRUMENTS – EMERSON ELECTRIC (2019-01 – 2023-01)
- Daily Metrics Management: Conducted daily metric reviews to measure team workload and performance indicators
- Workload Distribution: Ensured balanced distribution of all processes across team members to optimize efficiency and productivity
- Team Leadership: Supervised and coordinated team activities to meet departmental objectives and deadlines
- Process Optimization: Analyzed workflow patterns and implemented improvements to enhance team performance
- Improved team productivity through effective workload management
- Reduced processing backlogs by implementing balanced task distribution
- Successfully led high-performing team maintaining quality standards
- Developed training programs that improved team efficiency
Front Desk Coordinator & Vendor Management Specialist at NATIONAL INSTRUMENTS – EMERSON ELECTRIC (2015-01 – 2019-01)
- Ticket Management: Reviewed, categorized, and assigned internal and external customer tickets to appropriate departments for resolution
- Customer Service: Provided first-line support for internal and external clients, ensuring proper routing and follow-up
- Supplier Setup: Managed new supplier onboarding process, including documentation and system setup
- Bank Setup: Coordinated banking relationships and account setup procedures
- Maintained 95%+ customer satisfaction rating for ticket resolution
- Successfully onboarded new suppliers with zero compliance issues
- Reduced ticket resolution time through improved categorization system
- Streamlined supplier and bank setup processes
Administrative Assistant - Customer Service & Financial Operations at AVIANCA (2007-01 – 2015-01)
- Passenger Service: Provided comprehensive customer service to airline passengers, handling inquiries, reservations, and travel-related assistance
- Administrative Support: Managed back-office operations, document processing, and administrative coordination
- Cash Management: Conducted daily cash register reviews, reconciliation, and closing procedures
- Corporate Account Management: Supervised relationships with travel agencies and business enterprises
- Wholesale Client Auditing: Performed detailed review and audit of wholesale customer accounts
Multifunctional Administrative Assistant at SEGURA VALORES (2005-01 – 2006-01)
- Reception and customer service, telephone switchboard operation
- Administrative assistance and travel expense control
- Overtime management and procurement coordination
